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Jason JohanknechtFlag for United States of America

asked on webmail access denied when attempting to view or download any attachments.

Windows 10 computer using Edge to view webmail ( today can no longer download any attachments, or view any files.  The error is Access denied.  Installed Chrome and logged in for first time (on Chrome) and same issue.  I can find no news of MS mail server problems today, so I am doing the usual DISM and windows updates.  If those fail to resolve the issue, has anyone seen this problem before?
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Shreedhar Ette
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This error could occur if you have a non-Microsoft email address as the primary email address on your account.

To resolve this issue, set your Microsoft email address as the primary email address:

Sign in to the Microsoft account website.

Select Your info.

Select Manage your sign-in email or phone number.

Select Make primary next to the alias you want as your primary. The alias has to be a Microsoft email address, such as an email account that ends or or
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Already looked at those items.  It is a MS e-mail (, and it is the only e-mail (And it does show as Primary).
Avatar of Jason Johanknecht
Jason Johanknecht
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