Mitel DHCP and Updates

Hi Experts,

We are moving to a new Mitel Cloud service and have IP485G phones.

I setup a VLAN on our switches along with a DHCP scope on a windows 2012r2 DC.


We receive the correct IP, router, dns  from the VOIP VLAN but the option .156 is not populating in order to get config files and firmware updates.

I am using the string below configServers="update.sky.shoretel.com"  

Thank You
talltreeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ArneLoviusCommented:
How did you determine that the DHCP option is not being received by the phones ?

Does the new VLAN you created have a route to the Internet ?
talltreeAuthor Commented:
The DHCP Scope is being applied except for the .156 string. I do not see  the firmware updating is why i do not think it is working correctly, firmware is not current.

Yes VLAN is routed.

Thanks
ArneLoviusCommented:
It would be unusual for a DHCP option to be ignored. As you are usign a hostname instead of an IP address, could it be a DNS issue, such as not being able to reach the DNS server defined in DHCP ?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
talltreeAuthor Commented:
It is working now, the string was not correct
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
mitel

From novice to tech pro — start learning today.