We help IT Professionals succeed at work.

Where does the call home feature actually 'call' to in XenApp 7.15 LTSR CU3?

jnordeng
jnordeng asked
on
Medium Priority
78 Views
Last Modified: 2019-03-25
Where does the call home feature actually 'call' to in XenApp 7.15 LTSR CU3?

I am setting up a new farm running XenApp 7.15.  We are a Windows shop that uses Citrix XenApp not XenDesktop at this time.

So I typically think of call home as going back to the vendor, in this case Citrix.  Is that the case?  I see some other instances where the Telementary service won't start because it can't call home.  

I am looking for more information, but if someone would be able to assist, that would be appreciated.

Thanks
Comment
Watch Question

Carl WebsterCitrix Technology Professional - Fellow
CERTIFIED EXPERT
Most Valuable Expert 2019
Top Expert 2010
Commented:
It does send anonymous data back to Citrix. It goes to their Cloud analytics service that checks for around 800 issues in your environment.
Lead Technical Architect
CERTIFIED EXPERT
Commented:
Actually it's not anonymous:

From:  https://www.citrix.com/community/cx/call-home.html :

Will the data collected be identifiable?

Yes, the data will be able to identify you as a customer.  It is important to note that Citrix Call Home data would also be collected if you were to raise a support request with Citrix.  The information gathered and uploaded is diagnostic in nature.

Author

Commented:
Thanks for the input.  That document is exactly what I was looking for.  Good to know what it's actually doing and that we have the option to turn off and turn on if needed for support.
Carl WebsterCitrix Technology Professional - Fellow
CERTIFIED EXPERT
Most Valuable Expert 2019
Top Expert 2010

Commented:
On the CTP Slack, some of us believed the data was anonymous and I could have sworn Citrix told us that at one time.
Carl WebsterCitrix Technology Professional - Fellow
CERTIFIED EXPERT
Most Valuable Expert 2019
Top Expert 2010

Commented:
The CEIP data is anonymous, not Call Home.
Tony JohncockLead Technical Architect
CERTIFIED EXPERT

Commented:
Ah that makes sense.
Carl WebsterCitrix Technology Professional - Fellow
CERTIFIED EXPERT
Most Valuable Expert 2019
Top Expert 2010

Commented:
CEIP data is where Citrix keeps track of what hypervisors, provisioning methods, server and desktop OSes, GPU, and etc. are used.

Explore More ContentExplore courses, solutions, and other research materials related to this topic.