troubleshooting Question

Windows Laptop freezes several times a day.

Avatar of Melody Scott
Melody ScottFlag for United States of America asked on
Microsoft OfficeWindows OSWindows 7
18 Comments1 Solution125 ViewsLast Modified:
My Windows 7 laptop freezes up several times a day for 20-40 seconds.  I just ran a reliability report, and I do see this. I am running Office 2013 now, so maybe there's something I can do to stop these update attempts. However, I have been having this issue for a long time, long before I installed Office 2013.

I'm uninstalling any programs related to Office versions before 2013 and will then restart.
reliability.JPG
What reports can I run to help you troubleshoot? Windows 7, Dell INspiron N7010, Intel Core i3 CPU, M 370@2.4GHz, 6GB RAM 64-bit operating system.  I have Malwarebytes Premium 1.7.1 running.

Thanks.
ASKER CERTIFIED SOLUTION
Daniel PineaultPresident / Owner CARDA Consultants Inc.
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