Windows Laptop freezes several times a day.

Melody Scott
Melody Scott used Ask the Experts™
on
My Windows 7 laptop freezes up several times a day for 20-40 seconds.  I just ran a reliability report, and I do see this. I am running Office 2013 now, so maybe there's something I can do to stop these update attempts. However, I have been having this issue for a long time, long before I installed Office 2013.

I'm uninstalling any programs related to Office versions before 2013 and will then restart.
reliability.JPG
What reports can I run to help you troubleshoot? Windows 7, Dell INspiron N7010, Intel Core i3 CPU, M 370@2.4GHz, 6GB RAM 64-bit operating system.  I have Malwarebytes Premium 1.7.1 running.

Thanks.
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Brian BEE Topic Advisor, Independant Technology Professional

Commented:
I would start by running Windows in safe mode and see if the problem comes back. Just remember that you won't have network access, so if you need to work on any files, you'll have to copy them to your laptop before you start safe mode. If safe mode works, the problem is some sort of add-in in Windows. (Most likely antivirus, in my experience).
President / Owner CARDA Consultants Inc.
Distinguished Expert 2018
Commented:
You could also consult the event viewer to see if anything is being reported.
Dr. KlahnPrincipal Software Engineer

Commented:
I would investigate why the system is trying to install updates into Office 2007, which is now 13 years old and well out of Microsoft support.  This appears more than a little suspicious.
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Uninstall Microsoft Office 2007 Primary Interop Assemblies from your computer by using the Add/Remove Program feature in the Window's Control Panel. When you find the program Microsoft Office 2007 Primary Interop Assemblies, click it, and then do one of the following: Windows Vista/7/8: Click Uninstall.

Author

Commented:
Hi, I did uninstall the 2007 and 2017 Primary Interop Assemblies as well as one other office 10 update. Now I only have Microsoft Office file validation  Add-in, which I'm leaving in place, and I don't see any updates being offered on shutdown.

Dr. Klahn, I actually had Office 2007 before office 2013, I took a leap.

I opened the event viewer, and there's a lot of information in there. Should I export all the logs and upload them here?

Now that I've uninstalled those programs, I'll let you know if the freezing up continues or changes. Thanks.
Check this out as I've seen this before.

https://answers.microsoft.com/en-us/msoffice/forum/all/kb3213642-security-update-for-microsoft-office/ab17050e-27e8-43f8-ae3b-3b961bcbc950



I am having this problem. Windows 10 Pro 10.0.14393 64 bit. Office Pro 14.0.7190.5000 64 bit.

I originally upgraded from 32-bit Office 2007 to Office 2010, and there are still remnants of Office 2007, "Microsoft Office 2007 Primary Interop Assemblies".

>I tried running the Windows Update Show Hide fixit, and asked it to hide the update, but it did not even though saying the problem was fixed.

The update is still there and still failed the install.

I have now uninstalled the Office 2007 remnants - not sure if they are needed by Office 2010. But the failing KB3213642 is no longer detected.

I ran a repair of Office 2010 and the Office 2007 remnants did not re-appear.

Office seems to be working so cross fingers the problem is resolve

Fixit tool
https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

Author

Commented:
Thanks, pgm554 I'll check that out!!
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
Yes, please proceed and let us know. If you still have the problem, have a look at event viewer logs only around the time of the freeze. Then try safe mode.

Author

Commented:
Because I have Win7, I went to this page, and found several more updates to uninstall. https://www.dummies.com/computers/computer-networking/network-security/how-to-hide-windows-updates-that-you-dont-want-to-install/

Author

Commented:
Update: Had a freeze today, although a shorter one than usual, perhaps 20 seconds. Went to the event viewer and under applications there were many brother software errors. I've deleted that program.

Author

Commented:
Should this be happening so frequently? It hasn't frozen up in some time, today- wondering if this could be the issue.

Capture.JPG

Author

Commented:
It just froze again, and when I looked, I saw this:

Capture.JPGWhat can I do to stop that audit?
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
What can I do to stop that audit?

The settings are in the Local Policy Editor:
Start, Administrative Tool, Local Security Policy
When the editor opens, expand Local Policies, and then click Audit Policy
Normally, the only item that is not set for "no auditing" is Audit directory service access.

Keep in mind you have to have local administrator privileges to do that. If this is a business machine, your ability to change these setting may be restricted.

Author

Commented:
Thanks, Brian, I am on a personal machine, windows 7, and I don't see that. I'm logged on as administrator. I'm pretty sure this is the problem (Along with the outdated office updates I uninstalled with advice from this thread).

Author

Commented:
I tried Run>secpol.msc  and it says windows can't find it.

Author

Commented:
Looks like that's not included in Win7 home, but I can change it in regedit. Will need help with that...

Author

Commented:
Thanks, all, I've opened another question on the audit question.
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
Is this the same system as here? So the problem was the hard drive?
https://www.experts-exchange.com/questions/29141655/Is-there-a-problem-with-my-hard-drive.html

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