troubleshooting Question

Outlook 2010 on Exchange 2013

Avatar of Exchange User
Exchange User asked on
Microsoft OfficeExchangeOutlook
6 Comments1 Solution163 ViewsLast Modified:
Hi experts,

We are migrating from Exchange 2010 to 2013. WE have a mix of  Win7/Office 2010 and Win10/Office 2013 in our environment. After the initial setup, when we move a user who is using Win10/Office2013 from Exchange 2010 to 2013, it works fine. All URLs are pointed towards the load balancer (KEMP) and the user feels no difference. But if the same user is using Win7/Outlook 2010, it does nothing and  Outlook stays in disconnected mode. If we try and recreate Outlook profile, Outlook does not open and instead it gives the error, "cannot open your default email folders. you must connect to microsoft exchange with the current profile before you can synchronize your folders with your outlook data file"

Office 2010 is running on the latest version of SP2, all updates are installed. We even moved the PC outside WSUS to get any additional updates. Any help will be appreciated.

Thank you
Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros