troubleshooting Question
Outlook 2010 on Exchange 2013
Hi experts,
We are migrating from Exchange 2010 to 2013. WE have a mix of Win7/Office 2010 and Win10/Office 2013 in our environment. After the initial setup, when we move a user who is using Win10/Office2013 from Exchange 2010 to 2013, it works fine. All URLs are pointed towards the load balancer (KEMP) and the user feels no difference. But if the same user is using Win7/Outlook 2010, it does nothing and Outlook stays in disconnected mode. If we try and recreate Outlook profile, Outlook does not open and instead it gives the error, "cannot open your default email folders. you must connect to microsoft exchange with the current profile before you can synchronize your folders with your outlook data file"
Office 2010 is running on the latest version of SP2, all updates are installed. We even moved the PC outside WSUS to get any additional updates. Any help will be appreciated.
Thank you
We are migrating from Exchange 2010 to 2013. WE have a mix of Win7/Office 2010 and Win10/Office 2013 in our environment. After the initial setup, when we move a user who is using Win10/Office2013 from Exchange 2010 to 2013, it works fine. All URLs are pointed towards the load balancer (KEMP) and the user feels no difference. But if the same user is using Win7/Outlook 2010, it does nothing and Outlook stays in disconnected mode. If we try and recreate Outlook profile, Outlook does not open and instead it gives the error, "cannot open your default email folders. you must connect to microsoft exchange with the current profile before you can synchronize your folders with your outlook data file"
Office 2010 is running on the latest version of SP2, all updates are installed. We even moved the PC outside WSUS to get any additional updates. Any help will be appreciated.
Thank you
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.
This award recognizes a member of Experts Exchange who has made outstanding contributions to the community within their first year as an expert. The Rookie of the Year is awarded to a new expert who has the highest number of quality contributions.
The Distinguished Expert awards are presented to the top veteran and rookie experts to earn the most points in the top 50 topics.