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Steve MutchlerFlag for United States of America

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Outlook 2016 not sending until after a reboot of pc...

Issues with Outlook 2016…about 4Gb in PST…
Will recieve but not send..

Bottom right corner says sending 1 of 32...and the "offline' is showing...
But the Outbox is empty...I do not know where those 32 emails are that Outlook is trying to send...

What I did...
1.  Moved last 2 years of emails to a storage pst file...
2.  Moved everything else that was older than 2 years to the storage pst file...Got pst file down to about 1 gb...
3.  Closed pst and when opening I got an error 0xc0000142 which pertains to some DLL file cannot access the application....or words to that effect...
4.  Rebooted PC and then I can open Outlook...
5.  Ran SCANPST...found some errors and repaired...
6.  Ran sfc /scannow...
7.  Ran a full repair of Office 2016 from Microsoft...downloaded new files etc...Reported no issues...
8.  still have to reboot pc before Outlook will open…but it is opening…
9.  Under Send Receive ribbon the Work Offline button seems unresponsive…
10.  Did notice this time that while it does not send…it will after about 10 minutes…or if I shutdown Outlook…when I reboot and open Outlook…the email will have been sent and will be sitting in the reciepients  inbox…

So...Unless you experts have different ideas...my plan is to Uninstal Office 2016...will probably use Revo in an attempt to get "everything"...
Then set up Outlook with a new pst file...then open the old PST file and move whatever emails and contacts the client needs...

Thoughts and ideas appreciated...

BTW...there are things the client does NOT like about Office 2016...any problem with a pst file if we go back to Office 2010...???
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John
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Office / Outlook 2016 works fine for me and for clients. Some thoughts below:


1.  Moved last 2 years of emails to a storage pst file...  <-- That should not cause an issue.

2.  Moved everything else that was older than 2 years to the storage pst file...Got pst file down to about 1 gb…  <-- Again, no issue I can see and size is fine. My main PST file is 1.6 GB

3.  Closed pst and when opening I got an error 0xc0000142 which pertains to some DLL file cannot access the application....or words to that effect...
4.  Rebooted PC and then I can open Outlook...   <-- I find this strange but then you found OS problems.

5.  Ran SCANPST...found some errors and repaired...   <-- That should fix your PST file, but possibly you may need to repair with Stellar PST Tools.

6.  Ran sfc /scannow…  <-- Any issues?
Also run DISM from an Admin Command Prompt:  dism.exe  /online  /cleanup-image   /restorehealth
Restart after doing this.

7.  Ran a full repair of Office 2016 from Microsoft...downloaded new files etc...Reported no issues...  <-- Good

8.  still have to reboot pc before Outlook will open…but it is opening…  <-- Something still affect this (see my comment about Stellar above)

9.  Under Send Receive ribbon the Work Offline button seems unresponsive…   <-- Again strange

10.  Did notice this time that while it does not send…it will after about 10 minutes…or if I shutdown Outlook…when I reboot and open Outlook…the email will have been sent and will be sitting in the recipient's  inbox…  <-- Slow to send / receive and may be associated with PST errors.
 
So...Unless you experts have different ideas...my plan is to Uninstal Office 2016...will probably use Revo in an attempt to get "everything"...  <-- I think you covered much in your Full Repair.  See my note directly below.

Then set up Outlook with a new pst file...then open the old PST file and move whatever emails and contacts the client needs...

First, I would do this as a self contained test. Does a new PST file. work.
Second, in this case, I would not open the old file, rather I would import it into the new PST file. Try to keep everything as fresh as possible.

==================================

Thoughts and ideas appreciated...

BTW...there are things the client does NOT like about Office 2016...any problem with a PST file if we go back to Office 2010...???

Yes. Office 2010 is now or very nearly out of support. Office 2016 works fine and I suggest the client try to adapt.
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Pls post back the spec of your computer.

Are your disk full? Have you done a chkdsk?
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ASKER

Off the top of my head...Dell PC...don;t remember which model...i5...8gb...250 Gb SSD...used maybe 50 Gb....Win 10 Pro v1803...

Plenty of power...plenty of space....have not run chkdsk...Right now I don;t think it's a Windows issue...
I would as you suggest to uninstall MS office and then do a reinstall. You dont need to use Revo to remove the registry keys but I would delete everything in this folder: C:\Users\{username}\AppData\Local\Microsoft\Outlook   This is the default location where the ost and other outlook files are stored and this folder is not removed by a outlook uninstall. Note you may not be able to see the appdata folder as it may be hidden you need to change your folder settings to see hidden folders.
Robert...I did not  mention that I always move the pst files and put them in Documents\Outlook Data...
Hi Steve,

Thoughts and ideas appreciated...
5.  Ran SCANPST...found some errors and repaired...

No. 5 is a big red flag for me.

I'd suggest a simple test that shouldn't take too long - create a new PST file and see if that resolves the issue. If it does, import all data from the other PST into the newly created one. Retest - if the issue remains resolved, then there was a corruption in the problematic PST that scanpst couldn't repair.

If the same problems are exhibited in the new PST, I would be suspecting the Outlook User Profile first, and trying a new one, and then move onto trying a new Windows User Profile second if a fresh Outlook Profile doesn't address the issue. You seem to have already covered all other bases.

BTW...there are things the client does NOT like about Office 2016...any problem with a pst file if we go back to Office 2010...???

Office 2010 will read 2016 PST files fine. It's a bandaid solution though - eventually, your client will need to upgrade so you would just be postponing the inevitable. Personally, I still dislike the entire "ribbon interface" system ever since it was implemented. I much preferred the old menu styles but got sick of using workarounds so just forced myself to adapt.

Robert...I did not  mention that I always move the pst files and put them in Documents\Outlook Data...

Makes no difference where the PST file is located if it's on the local drive, so long as it's not put in a protected location that it shouldn't be. Anywhere under documents is fine.

Hope that's helpful.

Regards, Andrew
if it was fine before - try a system restore to such date !
i would not return to office 2010, a bit too old, but 2013 i can confirm still works well -
I always move the pst files and put them in Documents\Outlook Data...

The location is correct. Why do you have to move them to the correct location.?

Did you try running DISM ?
Wednesday I go back to the client and try again...Will bring  computer to my place...and first I'm going to set up his email account on one of MY computers and import his PST file into Outlook 2010 that I use...If Outlook works and mail goes in and out properly...Then I know the issue is HIS copy of Office 2016...so totally uninstalling and reinstalling Office 2016 "should" do the trick...If it does not work properly than that points to either the PST file or something in Win 10 got corrupted...If that's the case I'll just rebuild the PC from scratch...

John...I believe Microsoft used to have the PST files located in the user profile...and it was only since 2013...or maybe 2016 that they moved the default location to Documents/Outlook Data...And I have Stellar PST tool...I will try that before I do anything "major"...

John...going back to your comment at the bottom of your first post....you say..."First, I would do this as a self contained test. Does a new PST file. work.    Second, in this case, I would not open the old file, rather I would import it into the new PST file. Try to keep everything as fresh as possible."...
If there is damage to the old PST file...would it not  be the case that if I IMPORT the bad PST file into the good PST file I will be also importing any errors in the old file that might corrupt the new file...?????.....It seems to me a better approach would be to open the old PST file and pull out only what the client needs....

Andrew...my clients are all older retired people...this one is 85 and still runs his business from his home...he has numerous patents on valves that are used on dams that control water flow into hydroelectric generators...interesting guy....Office 2016 uses gray type rather than black...like this EE forum does on the web...for some people this type color is a bit more difficult to read...not enough contrast between  the white background and the type itself...

Many thanks guys...lots of comments and suggestions....It will probably be Friday before I get everything done....will post back results...
I believe Microsoft used to have the PST files located in the user profile   <-- That goes back to Office 2007 and stopped in V2010 as far as I recall.

If that's the case I'll just rebuild the PC from scratch...  <-- That is a good idea.

Office 2016 uses gray type rather than black   <-- I can sympathize. Programmers think white on white is "cool" and make life excessively difficult for us. In Windows 7 and up you can use Color Calibration  and proceed to how text renders and take the darkest blackest level you can.   It is called Clear Type.
what about a system restore  as i suggested?
Nobus...that is something I didn't check...I'm not at all sure I ever set up system restore when I set this PC up for him about 2 years ago...
BUT....I will check...
System Restore usually (not always) goes back only a short way (the most recent restore point or two) . For me it only works if a problem event just happened.
System Restore usually (not always) goes back only a short way (the most recent restore point or two) . For me it only works if a problem event just happened.

Totally agree.

It seems to me you have got a serious networking problem.

Have you tried to remove the antivirus / Internet security software and and do a "netsh int ip reset”?
Just in regards to a question you asked that wasn't addressed.

If there is damage to the old PST file...would it not  be the case that if I IMPORT the bad PST file into the good PST file I will be also importing any errors in the old file that might corrupt the new file...?????.....

Not necessarily, no. You might instead run into problems importing all the data if corruption in the old PST file exists, but then that's a different matter.

It seems to me a better approach would be to open the old PST file and pull out only what the client needs....

That's just a different way of importing Steve. One is scripted (automatic) the other is manual (per your idea) Both are transferring data from one PST file to another :)

Cheers, Andrew
Jackie Mann...this is a single stand alone PC...

Andrew...It seems to me when you import you get everything...in you go manual...you choose what you want to bring in...
That might miss the corruption...

I'll know more Wednesday...
i suggested this because  i was able to fix a similar preoblem recently; and it's a very simple, and fast solution
normally, you don't have to set it up - it is default
Ok...I'm working on this bugger...made a good Macrium Reflect image...tested...

John mentioned Steller PST Repair...thought I would try this first...
Ran the repair and it found about 40 emails that are highlighted in red...I assume these are "corrupted" emails...
I repaired the PST file...and it made a new PST file that is about 1/5 smaller than the original PST file...

My question is this...
1. Steller tells me to import the repaired file...If I import it will that repaired file be integrated into the original file...???
2. If that import gives me a completely different file....will this repaired file include all the good items from the original PST...???
3. If I open Outlook now...it is still working off the original PST file...would it be better to just "swap" the default PST file to the
    new repaired PST file...???
4. As I sit here typing these questions out....I guess I am assuming that the imported PST file will show up on the left hand side as
    just another PST file...that I can open or close as desired...

Thoughts & suggestions please...
Make sure you have a backup somewhere.

Steller should make repairs in a new file. From there, you can import emails you know now to be correct. You do not have to import everything. Replace old emails with repaired emails.

will this repaired file include all the good items from the original PST...???  <-- You need to check but it should.

.would it be better to just "swap" the default PST file to the  new repaired PST file...???   <-- Yes. Keep a backup of the old file.

I guess I am assuming that the imported PST file will show up on the left hand side as just another PST file...that I can open or close as desired...    <--- Yes
Well...here is where I am at...
1. Ran Steller PST repair....found a bunch...about 50 emails that were highlighted in red...so I assume that means they are corrupted...
2. Ran the repair on the Steller file...PST file was renamed...
3. Opened Outlook...opened the Steller repaired file...
4. The are no items in any of the Steller repaired PST file...but the file size is about 500Gb...
5. Imported the Steller file into Outlook...the only option I has was to import into the regular PST file...
6. Closed Outlook...it will not reopen....have to re boot PC to get Outlook to open again...
7. With Outlook open it still shows 1 0f 32 sending....after about 10 minutes this goes away...
8. Sent test email to MY email address....works...
9. When I send this test email...the send/receive indicator opens up in the lower right hand corner....it does NOT show how many emails
     It is trying to send/receive...and it takes about 4-5 minutes before that box will close...
10. Returned that test email back to the client Outlook....works...
11.  So the only thing that seems to have changed after running Steller...is that Outlook WILL send/receive but the process takes about
       four to five minutes...

12. Ran DSM...only took about 4 minutes and operation completed successfully...rebooted...

So...going to delete the Outlook profile...create a new one and a new PST...see what happens after than...
So...deleted the Outlook profile and tried to create a new one....No matter what settings I used....or trying Outlook 2016 automatic settings..nothing works...so I cannot set up a new profile...new PST file etc...tried SSL...pop...imap...all the possibilities...so gonna do a full rebuild starting with Windows 10...reinstall everything...

The PC is set up on 2 drives...SSD for OS and Programs....SATA for data...
Also...Tried to uninstall Office 2016...turns out there are 3 installations and all show the same date of installation as today...

Things are really weird...
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That's what I'm doing...
nobus....the problem has been going on for a few weeks....If I did a system restore...I don;t know if I would lose any documents etc...
System Restore (not Refresh or reinstall) does not lose any documents
THAT...I did not know...
Maybe I'm confused on this...
Does not System Restore take  you back in time...???...and when it does you lose anything saved between the current time and
the time you go back to...???
System Restore normally goes back in the current week maybe two and might cause you to have to reinstall updates or very recent program additions
when you do a system restore - you can choose normally from several restore points ( = dates)
you can also select "show more restore points"
and select to show whaat softwares are affected
it does not touch any data
Thanks Nobus...I'm gonna brush up on System Restore and put it in my toolbox for future use...
The only time I can think of that I ever used it was...I think...Win 7 had just come out and we
were having a problem getting it to work...
i have used it several times; and dependeing on the fault it fixed maybe 50% of the problems
And it is very easy to use, - rather fast to test it -  and it does not wreck your system
Well...this has been a real "trial by fire" process...

As quickly as I can...I wound up doing a total rebuild from scratch...deleted the partitions and installed win 10 from scratch...installed the various programs...moved data back etc etc...

I installed Outlook 2010....While I was working on the PC before I wiped the HD and rebuilt it....I found 3 installations of Office 2016...
I don;t know how that happened as I'm the only tech that has ever worked on it...so...be that whatever it may be...And the license I had to install the download from Microsoft was for Office 2010....so....I stayed with it....

I ran scanpst and it reported som errors and fixed them...then I ran Steller PST and it repaired a LOT of errors...
I setup Outlook and it automatically found the servers and set them up...Client pops from Charter.net...I can send and receive with this
new PST file...

I opened the old PST file in Outlook and I again get sending and receiving errors...BUT this time I got an error 0x80048002...I follow that error out and wound up opening Outlook in safe mode so I could delete some add-in's...That seemed to work...so I closed that file and opened the Steller repaired PST file...then I set the Steller file as the default PST and I can send out of that file BUT my incoming email appear in the new PST file which is NOT the default...Don;t have an answer for that...

So...the short answer is that I  now have a "working" Outlook 2010...and using the Steller repaired PST file I now can send and I found that within the Steller file there are actually 3 inboxes....I can send from one Inbox and receive in a different Inbox....
I have NO idea how this works....but it's working...and it appears that one of the Steller inboxes is a 'duplicate" of the new PST file....so far all email have going into BOTH of those inboxes...

So...what did I figure out...???

I am certain that the original PST file is corrupted...I suspect there are some individual emails that are corrupted...part of this I suspect is that'
at one time that PST file was well over 6gb in size....I also know that the client responds to lots of junk mail...So I think in the future I am going to INSIST that the PST file be kept within managable limits....say 2 gb....which means if the client cannot keep things cleaned out....I will have to do it every now and then....and I think running scanpst on some kind of schedule might help....

Many thanks for sticking with me....there were several comments that helped me out and I gotta go thru all your comments and try
to make some points....

Thank you...
Steller repaired PST file I now can send and I found that within the Steller file there are actually 3 inboxes....I can send from one Inbox and receive in a different Inbox....

New installation of Windows and Stellar repaired the PST file points to a very badly damaged PST file

I think running scanpst on some kind of schedule might help....

That might, but the client also needs to be more careful
There was no "right" answer that got things fixed....but there were a number of little  points from several of you that helped me through...
I gave nobus the the deal because he indicated a complete rebuild....which I had mentioned before...but on reading his comment that convinced me that trying to repair some way shape or another was not gonna work...

So...complete rebuild....
John...you last comment is really spot on....I have a 85 year old client that still designs water valves for hydro electric dams...these things
are 10-15 ft in diameter....he tells me he is the only engineer left that designs this stuff.....and he is computer illiterate....