asked on

Desktop Randomly Went to Sleep

I have an HP EliteDesk desktop running Win 10 Pro 1709. It's domain-joined.

We have a user who RDP's to this machine from offsite via a Pule Secure VPN client. He reported the other day that the desktop couldn't be accessed even though it's mean to be locked up in the server room and switched on at all times. I noticed the PC appeared to be off when I was onsite. Event Viewer displayed the following error, which coincided with when he reported RDP issues with the PC:

The process C:\Windows\System32\RuntimeBroker.exe (SD8DMLBZ0021) has initiated the power off of computer SD8DMLBZ0021 on behalf of user SSAU\208337 for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:

This is followed by:

User Logoff Notification for Customer Experience Improvement Program

Which is followed by:

The system time has changed to ?2019?-?03?-?19T05:37:13.763870800Z from ?2019?-?03?-?19T05:37:13.763879000Z.

Change Reason: An application or system component changed the time.

Then:

The system is entering sleep.

Sleep Reason: Application API

We have a GPO that's supposed to disable sleep mode for this and another identical desktop which hasn't had the same issue reported.

Is anyone able to advise if they've experienced a similar issue?

Cheers

nobus

are you sure it went to sleep? it says "has initiated the power off of computer "
so that can be hardware caused
to be sure about the basics, run diags on ram and disk; i use the ubcd for this, and use memtest86+ for ram test
Hardware diagnostic CD UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and click on a mirror to start the download
Download the UBCD and make the cd <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass, - you should have NO errors!
direct download : http://www.memtest.org/

For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive) from the HDD section - long or advanced diag ! (runs at least for30 minutes)

http://www.ultimatebootcd.com/

** you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : https://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to boot from CD or usb - you may have to disable secure boot in the bios

John

I agree with Nobus that the computer did not go to sleep.

One Microsoft Article implicated Fast Start. Try disabling Fast Start.

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/unexpected-restarts/87d86c5b-a073-4d64-8a97-89b5c58b78ff

Also, run System File Checker followed by DISM. From an Admin Command Prompt, run:

SFC /SCANNOW and allow it to complete. Then
dism.exe /online /cleanup-image /restorehealth

Restart after all the above and test

After that, update Windows (1709 is older).
Update BIOS, Chipset, Power Manager and all other drivers from the HP Update application

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