Windows 7 not auto logging in

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Windows 7 not auto logging in after installing webroot. Please help.
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Dr. KlahnPrincipal Software Engineer

Commented:
Do you mean that Windows does not automatically log in the default user at startup, or that Webroot has disabled all automatic web site logins?

Author

Commented:
Yes, it is set to auto login for the user profile but since webroot is installed it is going to ctrl alt del screen and need to restart couple of times to auto login to work.
Robert RComputer Service Technician

Commented:
Although it is never a good idea to have a login on the computer without a password, of course some home users do not want to have to log into their computers. They want to the computer to start up and off you go using your system. Inform your client how dangerous this can be especially if the user uses the internet with no long in the computer, cyber criminals can easily take over the computer.  Anyway webroot probably saw that their is a security whole on the computer and required the user to have to use the ctrl alt del screen in order to log in. The user should be instructed that they should have a password setup and the ctrl alt del screen will just make it more difficult for cyber criminals for controlling their system. Of course if they still are determined to be able to log in with out the ctrl alt del screen and without a password. You can remove the application or go to a previous restore point before the app was installed.
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Please set this in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
DefaultUserName
DefaultPassword

https://support.microsoft.com/en-us/help/324737/how-to-turn-on-automatic-logon-in-windows

Author

Commented:
Hi Robert, is there a way in webroot to change the settings and enable auto login?
Robert RComputer Service Technician

Commented:
I was reading through the webroot application manual, that is available online, but could not find any settings in the software to change to enable auto login, this is probably by design. The system optimizer component in the "Default Logon User History"  it says  "Deletes the Windows registry entry that stores the last name used to log on to your computer. When the registry entry is deleted, end users must enter their user names each time they turn on or restart the computer. This cleanup option does not affect computers that use the default Welcome screen" (which would be the ctrl alt del screen).  see the following webpage: https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/ManagingPolicies/ChangingPolicySettings.htm#System
 Since this info is wiped out it has no recollection of how the person normally logs in so it uses the default method of logging in which is booting to the ctrl alt del screen.

Here is the link for the user guide: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm or you can download the complete user guide pdf from here: https://download.webroot.com/WSACompleteUserGuide_8.0.1.pdf

Sorry I see no way of changing this behavior. The only way to revert back to before the webroot software was installed by using the system restore, restoring the computer to the point before the software was installed. This WILL NOT cause the user to lose any data, it just will uninstall the software to a point that it was before the software was installed.
Robert RComputer Service Technician

Commented:
page 91 or 92 of the pdf manual may shed some light on how to prevent login information to be erased upon restart.  you can try that out. It shows you and option of the system cleaner settings:
change clean settingsdo not delete user logon settings
Uncheck the box "Default  logon user history"   if it is not checked or this does not resolve the issue, if the client demands that the system automatically lets the login then you may just need to uninstall the software, or do a system restore

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