Cannot Turn Off Automatic Filtering of Junk EMail

HCPCJJ1
HCPCJJ1 used Ask the Experts™
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Outlook 2016 using Office 365.   For one user, items continue to go to junk mail, even after logging into the web client and turning off junk filtering for that user.  I have tried turning it back on and off and it still sends messages to junk mail.    We use Barracuda and do not wish to use the junk mail feature in Outlook.Screen Capture
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Commented:


No Automatic Filtering     Although this turns off the automatic Junk Email Filter, messages are still evaluated by using the domain names and email addresses in your Blocked Senders List.

Note: If you want to turn off the Junk Email Filter, you must also remove names from the Junk Email Filter lists.

https://support.office.com/en-ie/article/change-the-level-of-protection-in-the-junk-email-filter-e89c12d8-9d61-4320-8c57-d982c8d52f6b
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Distinguished Expert 2018

Commented:
This is the client-side junk filtering though. You have a server-side configuration that works independently from the Junk Email filtering settings shown above. To adjust those, you need to edit the default filtering policies or configure new ones with relaxed settings. You cannot completely disable filtering even with the most relaxed settings, so you might consider adding a transport rule to bypass filtering on top of that. Make sure you understand what you are doing before applying those, as they can leave you open to issues such as the one described here: https://practical365.com/security/how-to-ensure-your-third-party-filtering-gateway-is-secure/

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