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mallony
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Email content assistance

Dear All,

I am creating a new email to send to our users in our company although we have an IT Outsourcing supporting us with some critical request. I will be the man that helps to give a fast response to users in the house. I need to create an email telling users about the new IT Support email and telling users that they should contact me for any IT issues so I can delegate them or solve them in house.

Would you be able to create a template for me or advise me a site where there are email templates for IT?

This looks a bit dum to ask but my time is a bit short, and I need to speed up a few tasks.
Can you please advise?

Best regards,
Eduardo
The Email LaundryTechnical Writing

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mallony

8/22/2022 - Mon
David Favor

Sounds like a simple text based announcement will be sufficient for this.

No requirement for any fancy template.
David Favor

There are 1000s of template collections online, either paid or free.

https://elements.envato.com/web-templates/email-templates is a common source.
mallony

ASKER
Hi David,

Thanks for answering, but what I need is to things.

1 - Could you write to me how this simple line will look like?
2 - Do you know any website that has many IT email standard templates e.g. Server is down, server maintenance message, IP telephones is not working, new staff starting, etc.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
David Bigelow

Here's a sample:

To improve our service, we've developed a new method of receiving technical support requests. This will allow us to assign your request immediately to the appropriate support staff. Effective immediately, please email newtechsupport@email.com for any technical support requests you may have.
David Favor

1 - Could you write to me how this simple line will look like?

Message - I'm taking over all support ticket processing, so keep my email address handy + contact me with any problems.

2 - Do you know any website that has many IT email standard templates e.g. Server is down, server maintenance message, IP telephones is not working, new staff starting, etc.

You can search Google + most people just setup some simple message for this.

Visit http://144.217.34.8/ for simple HTML I use for informational messages.

You're welcome to just scrap this HTML + use it as you please.

As I recall, this HTML came from some GitHub project.
mallony

ASKER
Hi David,

I am not able to access this site. It always says

 "Site will return shortly. Scheduled system maintenance currently in progress. Please check back in a few minutes."

Is this link is broken one?
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David Favor

This page is an example of a template you can use for various messages.

Click... View Source -> Save as HTML to scrap/grab a copy of this page for your own use.

In your case you'll change the site maintenance message to whatever message you'd like.
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