troubleshooting Question

cant open secure email attachment in my outlook 2016

Avatar of Italiabella
ItaliabellaFlag for United States of America asked on
Microsoft OfficeOutlook
15 Comments1 Solution96 ViewsLast Modified:
Hello Everyone,

when i try to open an secure  email attachment from my broker i am not allowed anymore. i used to be able in the past but not anymore.
I am using Outlook 2016. My secretary has the same configuration and she can opening i can't!

I am attaching the two screen shot of what i see it may  

Something is blocking me from opening that attachment. should i look into the browser or into outlook settings to fix this please ?

also outlook doesnt refresh my inbox anymore any suggestion how to fix this ?

thank you
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 15 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 15 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros