troubleshooting Question

cant open secure email attachment in my outlook 2016

Avatar of Italiabella
ItaliabellaFlag for United States of America asked on
Microsoft OfficeOutlook
15 Comments1 Solution96 ViewsLast Modified:
Hello Everyone,

when i try to open an secure  email attachment from my broker i am not allowed anymore. i used to be able in the past but not anymore.
I am using Outlook 2016. My secretary has the same configuration and she can opening i can't!

I am attaching the two screen shot of what i see it may  

Something is blocking me from opening that attachment. should i look into the browser or into outlook settings to fix this please ?

also outlook doesnt refresh my inbox anymore any suggestion how to fix this ?

thank you
Capture2.PNG
Capture1.PNG
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