microsoft CRM on the cloud

Temody Mas
Temody Mas used Ask the Experts™
on
Hello Experts
I was recently appointed as IT Manager at one of the companies.
This company is using microsoft CRM.
The former Director of Information Technology used traditional VPN technology from Internet service providers to connect all the company's branches around the country. Which cost the company a lot of money per month.
While this VPN is only used to run that program in these branches.
What I think if I can develop or modify this system to use cloud technology or any thing else To reduce costs and also to develop the company
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Sean BravenerSenior Information Technology Consultant

Commented:
likely there are cloud solutions for most line of business solutions.  365 dynamics being one of those things.  list off your apps and I am sure we can come up with cloud solutions for most of them.
Feridun KadirPrincipal Consultant

Commented:
I'm assuming that you have Microsoft CRM on your own servers given that you are using VPNs to connect the company's branches.
If my assumption is correct, then you don't have to use a VPN but instead you can configure Microsoft CRM to allow access over the internet by setting up an Internet-facing deployment. You will need to setup Active Directory Federation Services at the site where Microsoft CRM is located and allow incoming access from the Internet to the CRM and ADFS servers.

OR you can migrate from an on-premises Microsoft CRM to the cloud offering of Dynamics 365 from Microsoft.

There are pros and cons to both approaches.

Author

Commented:
Thanks all
@Feridun Kadir
yes your correct
i'am also thinking, if i can rent a dedicated server from amazon for example and migrate CRM from my local server to high speed server and internet on the cloud
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Feridun KadirPrincipal Consultant

Commented:
Yes you can do that with Amazon or Microsoft Azure. But you will still need to configure an Internet-facing depployment on your rented server for access to Dynamics CRM work properly over the Internet.

Or you set up a VPN between your offices and Amazon/Microsoft but the whole point of this was to get rid of VPNs :)

Author

Commented:
ah i got it
one more question please
As an expert, what would you do in such a position
Renting a server on the cloud or a transfer to Dynamic 365 Taking into account the cost
Sean BravenerSenior Information Technology Consultant

Commented:
Dynamics will be your best option as it is already designed to take security into account and has the infrastructure set up to perform better than anything you can set up on premise.

Author

Commented:
could you please send me an intro or whatever, explanation of dynamics 365 advantages
Sean BravenerSenior Information Technology Consultant

Commented:
Principal Consultant
Commented:
Temody, with regard to Dynamics 365, I'm not sure what you know already but here is a quick background.

Microsoft Dynamics CRM was rebranded as Microsoft Dynamics 365 during the 2016 version. However, Dynamics 365 actually refers to several products not just what was CRM. These include CRM (now referred to as Customer Engagement), Business Central, Finance and Operations and more.

SO the advantages ofr Dynamics 365 depend on what version you are comparing with. You refer to your system as CRM but that could version 4, 2011, 2013, 2015 or 2016 to the gap in features between 365 and yours could be large or small.

Dynamics 365 Customer engagement is still available for on-premises install but some features won't be available because they rely on other Microsoft online services.

I think in your case the initial issue was that of the VPNs. I suggest start with eliminating the VPNs while keeping the version the same and then consider whether to change version. You'll need to make a choice between On-premises and Online - that is not a simple one to answer. It depends on company policy and preferences. Online is probably more expensive but it depends on how you measure it. On the plus side, you won't need to maintain and pay for servers and software, on the minus side you will need to pay a recurring monthly fee to Microsoft.

So a lot to consider.

Author

Commented:
thanks all
Chinmay PatelChief Technology Ninja
Distinguished Expert 2018

Commented:
Hi Temody,

There is another major factor you should consider while deciding staying on-premise vs going Online, and that is Power Platform - Microsoft PowerApps, Microsoft Flow and Power BI, these three can have tremendous impact on how people envision, design and execute their business processes. Please have a look at: https://dynamics.microsoft.com/en-us/microsoft-power-platform/ to get the bird's eye view of PowerPlatform, if you need to know more, let me know,

Regards,
Chinmay.

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