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can't connect to remote server using client computer

I am using remote desktop connection to connect to a server in another office. When I use a SERVER it works. What I mean by server is my DC, RDS, DHCP SERVERS. When I try to do the same thing with a client computer (windows 7 pro, windows 8, windows 10) all I get is a black screen. When I login with a SERVER to the server in the other office, it brings up the desktop with icons just fine. Any ideas?

Jorge Diaz

interesting, considering that rdp is enabled (which i'm sure it is) on the client computers I would change teh display configuration on the client. Are you using Windows RDP or any other application? If you're using windows rdp i'd try a basic 800 by 600 resolution and see what happens.

mkramer777

ASKER

Didn't work changing the resolution.
Screen-Shot-2019-04-02-at-12.35.07-P.png

Brian M

This looks similar to issue you are having. Can you try the ctrl+alt+end method and see if that pulls anything up?

https://www.gfisk.com/remote-desktop-black-screen/

ASKER CERTIFIED SOLUTION

efrimpol

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mkramer777

ASKER

The solution from efrimpol worked 1 time. It took 20 minutes to come up. Then I worked in there for awhile and closed the connection. The next time I tried to do it I waited over 20 minutes and it did not come up. Though I did get the periodic message that it was trying to reconnect. I reveived this message more than 10 times in 20 minutes of waiting.

efrimpol

check either your group policy settings or the batch file used for mapping drives - i use the latter at our location

mkramer777

ASKER

don't know how to do that

efrimpol

Administrative Tools / Group Policy Management.

See below screen shots. You need to check user configuration and see if you have something in there that has to do with your logon script (if you have one).

But also read through previous comments and see if APP READINESS was an issue for you as well.

You can also choose to Save Report instead of Edit (it saves it as a webpage that you can view with your browser)
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