new dell running loud

Dawn Marie Stanford
Dawn Marie Stanford used Ask the Experts™
on
I have a staff member using a Dell latitude 3590 which was upgraded to a 250SSD and is running windows 10 Professional, who has reported that the machine is running loud.
It sounds a little like white noise, like maybe the fan is running high.

checked the task manager and nothing (disk, etc.) was running higher than 65%.

machine seems to run fine. its just loud.
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Commented:
Is Intel Speedstep enabled in the BIOS, try turning this off, it has been known to cause issues with Throttling
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
If its new, contact Dell support.
Mohammed HamadaSenior IT Consultant

Commented:
I wouldn't play with a new laptop. contact the dell support let them deal with it.
Dell usually suffer from FAN sound and extreme heat.
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Dawn Marie StanfordSr. Operations Coordinator

Author

Commented:
yes excellent point on reaching out to Dell. the only issue is that they often just want to take the machine in which is very disruptive. was hoping there might be something i could at least take a look at.
i'll take a peak for Intel Speedstep.

thank you!
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
true but make sure you dont modify anything since it's still under warranty. that's why I mentioned contact their support. they can at least troubleshoot on the phone with you first.
Mohammed HamadaSenior IT Consultant

Commented:
I would look into why the machine's CPU is running at 65%. Unless the CPU itself has an issue or the user is actively using some applications which consume CPU that much then there's an issue.

I would look into taskmanager to see what app is using CPU ?
Top Expert 2013

Commented:
check resource manager  what software is taking up 65% https://www.thewindowsclub.com/use-resource-monitor-windows-10
Top Expert 2014

Commented:
Was the SSD supplied by Dell? If the new SSD reports the temperature differently than the laptop expects it may decide the SSD is too hot even if it's actually cold. If it's a Dell supplied one there may be a firmware/BIOS update to tell the laptop how to deal with the thermal sensor. If it's a cheap generic one it may not even have a thermal sensor.

Dell wouldn't want the whole thing back if the SSD wasn't from them of course, you have to return it to the original spec before returning it. Can you put the old disk back in to test it?
wileyaComputer Opertator

Commented:
https://www.ccleaner.com/speccy
I use Speccy to get all the specifications of the PC.  It's free.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Likely you must install a Dell SSD drive, rather than OEM SSD drive... because Dell likely does what Apple does + has custom pin outs for temperature sensors on the drive.

If you install an OEM drive the temperature sensor doesn't exist, so disk cooling fan will spin at max.

Fixes...

1) Expensive - Use a Dell SSD drive.

2) Complex - Research to find out 2x pins on disk connecter which handle sensor data + place a jumper across them. Might also require a resistor.

3) Simple - Just disconnect the drive fan. If you use a modern SSD drive, they run cool, so likely a fan isn't required.
Sr. Operations Coordinator
Commented:
sound went away on its own
Top Expert 2013

Commented:
i suppose when you upgraded the disk to SSD, you shutdown the pc
when starting again, the fan has cooled down -  and started making noise - caused by wear or age.
So next time you power it down - it will come back
either repelace, or repair the fan is my suggestion

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