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Backup Exec 2010 R3 13.0 Rev 5204 Unable to Backup GRT with Exchange 2007 Version 8.2 546 The log file sector size does not match the sector size of the current volumn.

Good Morning,
I am attempting a GRT Backup using the following:
Backup Server:
Windows Server 2008 R2 Standard SP1 64-Bit
Backup Exec 2010 R3 Version 13.0 Rev.5204 64-Bit

Exchange Server:
Windows Server 2003 R2 SP2 64-Bit
Exchange 2007 Enterprise Version 8.2

Attempting a full backup returns the following error:

Backup- \\Server.local\Microsoft Information Store\First Storage GroupV-79-57344-918 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-546 The log file sector size does not match the sector size of the current volumn. '

Backup- \\Server.local\Microsoft Information Store\Second Storage GroupV-79-57344-918 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-546 The log file sector size does not match the sector size of the current volumn. '  Love how they misspell error

Backup Server:
C:\Windows\system32>fsutil fsinfo ntfsinfo C:
NTFS Volume Serial Number :       0xc61879e71879d6c1
Version :                         3.1
Number Sectors :                  0x00000000707cc7ff
Total Clusters :                  0x000000000e0f98ff
Free Clusters  :                  0x000000000a4a02fc
Total Reserved :                  0x0000000000000040
Bytes Per Sector  :               512
Bytes Per Physical Sector :       4096
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x000000000de00000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000000000002
Mft Zone Start :                  0x000000000a5d5b60
Mft Zone End   :                  0x000000000a5e2100
RM Identifier:        8BED0345-5614-19E7-85F2-C40284D7A2BB

C:\Windows\system32>fsutil fsinfo ntfsinfo E:
NTFS Volume Serial Number :       0xe47c9ecc7c9e98be
Version :                         3.1
Number Sectors :                  0x0000000072ffe7ff
Total Clusters :                  0x000000000e5ffcff
Free Clusters  :                  0x000000000830b981
Total Reserved :                  0x0000000000000000
Bytes Per Sector  :               512
Bytes Per Physical Sector :       512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x0000000000100000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000000000002
Mft Zone Start :                  0x00000000000c0000
Mft Zone End   :                  0x00000000000cc820
RM Identifier:        BF34680B-55AF-11E9-9408-00155D33110F

Exchange Server:

C:\Documents and Settings\msandusky> fsutil fsinfo ntfsinfo c:
NTFS Volume Serial Number :       0x128476128475f915
Version :                         3.1
Number Sectors :                  0x0000000004e79181
Total Clusters :                  0x0000000004e79181
Free Clusters  :                  0x0000000002596308
Total Reserved :                  0x00000000000002f0
Bytes Per Sector  :               512
Bytes Per Cluster :               512
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 2
Mft Valid Data Length :           0x0000000006824000
Mft Start Lcn  :                  0x0000000000200036
Mft2 Start Lcn :                  0x00000000004c5bd7
Mft Zone Start :                  0x000000000344eda0
Mft Zone End   :                  0x000000000366d580

C:\Documents and Settings\msandusky> fsutil fsinfo ntfsinfo d:
NTFS Volume Serial Number :       0xaa5c2f8e5c2f547b
Version :                         3.1
Number Sectors :                  0x00000000868725cb
Total Clusters :                  0x0000000010d0e4b9
Free Clusters  :                  0x000000000a8c5bb7
Total Reserved :                  0x0000000000000070
Bytes Per Sector  :               512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x00000000095d0000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x000000000868725c
Mft Zone Start :                  0x00000000000c95c0
Mft Zone End   :                  0x0000000002261ca0

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Now from the fsutil fsinfo you can see there is a mismatch occurring on the OS level, however, I am backup up only the following from exchange:
System State
Utility Partition
Shadow Copy Components
Microsoft Information Store

Which is located on D: on the exchange server the sector information comparison is as follows:

C:\Documents and Settings\msandusky> fsutil fsinfo ntfsinfo d:
NTFS Volume Serial Number :       0xaa5c2f8e5c2f547b
Version :                         3.1
Number Sectors :                  0x00000000868725cb
Total Clusters :                  0x0000000010d0e4b9
Free Clusters  :                  0x000000000a8c5bb7
Total Reserved :                  0x0000000000000070
Bytes Per Sector  :               512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x00000000095d0000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x000000000868725c
Mft Zone Start :                  0x00000000000c95c0
Mft Zone End   :                  0x0000000002261ca0
C:\Windows\system32>fsutil fsinfo ntfsinfo E:
NTFS Volume Serial Number :       0xe47c9ecc7c9e98be
Version :                         3.1
Number Sectors :                  0x0000000072ffe7ff
Total Clusters :                  0x000000000e5ffcff
Free Clusters  :                  0x000000000830b981
Total Reserved :                  0x0000000000000000
Bytes Per Sector  :               512
Bytes Per Physical Sector :       512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x0000000000100000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000000000002
Mft Zone Start :                  0x00000000000c0000
Mft Zone End   :                  0x00000000000cc820
RM Identifier:        BF34680B-55AF-11E9-9408-00155D33110F

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So as you can see I am backup up from D: on exchange to E: on the Backup Server using Backup to Disk Folder setup

Things I have tried:
Backing up to SSD 1 TB SSD PCI-E
Backing up to 1TB HDD SATA
Backing up on C:\ on backup server
All Backups tested after deleting other backups and performing a full fresh backup
Tried multiple versions of backup exec all have problems…
Tried multiple versions of Windows 2003,2008,2012,2012 R2 all have problems…

Performing all the updates on the Backup Server
Verifying Exchange Management tools is the version or greater on the exchange server
Verifying ExchangeMapiCdo is installed
Searching the internet back and forth including reaching out to Veritas who basically told me I’m out of luck as they no longer support our version…

I really need some help here guys, on a solution to this or perhaps some sort of open source backup method I can use to restore with Granularity support for singular messages.
We also are in the process of switching to Synology Active Backup for Business however, it does not integrate with exchange it seems.

Thank You for your Time!

David Johnson, CD

Newer drives use 4K sectors. Some drives can be reformatted to 512E (512K sector emulation)
The Base OS (Windows Server 2008R2 does not support 4K drives at a low level)

https://www.veritas.com/support/en_US/article.100027978.html
https://support.microsoft.com/en-ca/help/2510009/microsoft-support-policy-for-4k-sector-hard-drives-in-windows

Michael Sandusky

ASKER

A bit confusing the Util format shows that both drives E:/ and C:/ are 512, not 4K, also verified via multiple Older/Newer drives

Exchange:
Bytes Per Sector : 512
Bytes Per Cluster : 4096
Bytes Per FileRecord Segment : 1024
Clusters Per FileRecord Segment : 0

Backup Destination:
Bytes Per Sector : 512
Bytes Per Physical Sector : 512
Bytes Per Cluster : 4096
Bytes Per FileRecord Segment : 1024

The Sectors appear to match?

David Johnson, CD

From the Administrators Guide to GRT there seems to be more unsupported configurations than supported configurations.

Michael Sandusky

ASKER

Thanks for the reply David, I looked over these all none of them seem to apply here. The backup exec server is on a Virtual Machine Fixed Disk on a Gen 1 Format for support of 2003 server. Further, all updates are done to exec server and log file sectors match. Any Ideas? Also is it possible there is another option for backup and restore of our exchange server using some granularity that perhaps is opensource/free

Please Advise,

Thanks Again

David Johnson, CD

veeam and altaro are best for VM's

Michael Sandusky

ASKER

The issue with those is I do not think they work with Exchange 2007 and Windows Server 2003.
So there probably is not an exchange free backup solution that you know of?
And do what else can we try on the backup exec front?
Also Exchange is not a VM

ASKER CERTIFIED SOLUTION

Michael Sandusky

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