Backup Exec 2010 R3 13.0 Rev 5204 Unable to Backup GRT with Exchange 2007 Version 8.2 546 The log file sector size does not match the sector size of the current volumn.

Good Morning,
I am attempting a GRT Backup using the following:
Backup Server:
Windows Server 2008 R2 Standard SP1 64-Bit
Backup Exec 2010 R3 Version 13.0 Rev.5204 64-Bit

Exchange Server:
Windows Server 2003 R2 SP2 64-Bit
Exchange 2007 Enterprise Version 8.2

Attempting a full backup returns the following error:
Backup- \\Server.local\Microsoft Information Store\First Storage GroupV-79-57344-918 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-546 The log file sector size does not match the sector size of the current volumn. '

Backup- \\Server.local\Microsoft Information Store\Second Storage GroupV-79-57344-918 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-546 The log file sector size does not match the sector size of the current volumn. '  Love how they misspell error

Backup Server:
C:\Windows\system32>fsutil fsinfo ntfsinfo C:
NTFS Volume Serial Number :       0xc61879e71879d6c1
Version :                         3.1
Number Sectors :                  0x00000000707cc7ff
Total Clusters :                  0x000000000e0f98ff
Free Clusters  :                  0x000000000a4a02fc
Total Reserved :                  0x0000000000000040
Bytes Per Sector  :               512
Bytes Per Physical Sector :       4096
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x000000000de00000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000000000002
Mft Zone Start :                  0x000000000a5d5b60
Mft Zone End   :                  0x000000000a5e2100
RM Identifier:        8BED0345-5614-19E7-85F2-C40284D7A2BB

C:\Windows\system32>fsutil fsinfo ntfsinfo E:
NTFS Volume Serial Number :       0xe47c9ecc7c9e98be
Version :                         3.1
Number Sectors :                  0x0000000072ffe7ff
Total Clusters :                  0x000000000e5ffcff
Free Clusters  :                  0x000000000830b981
Total Reserved :                  0x0000000000000000
Bytes Per Sector  :               512
Bytes Per Physical Sector :       512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x0000000000100000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000000000002
Mft Zone Start :                  0x00000000000c0000
Mft Zone End   :                  0x00000000000cc820
RM Identifier:        BF34680B-55AF-11E9-9408-00155D33110F

Exchange Server:

C:\Documents and Settings\msandusky> fsutil fsinfo ntfsinfo c:
NTFS Volume Serial Number :       0x128476128475f915
Version :                         3.1
Number Sectors :                  0x0000000004e79181
Total Clusters :                  0x0000000004e79181
Free Clusters  :                  0x0000000002596308
Total Reserved :                  0x00000000000002f0
Bytes Per Sector  :               512
Bytes Per Cluster :               512
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 2
Mft Valid Data Length :           0x0000000006824000
Mft Start Lcn  :                  0x0000000000200036
Mft2 Start Lcn :                  0x00000000004c5bd7
Mft Zone Start :                  0x000000000344eda0
Mft Zone End   :                  0x000000000366d580

C:\Documents and Settings\msandusky> fsutil fsinfo ntfsinfo d:
NTFS Volume Serial Number :       0xaa5c2f8e5c2f547b
Version :                         3.1
Number Sectors :                  0x00000000868725cb
Total Clusters :                  0x0000000010d0e4b9
Free Clusters  :                  0x000000000a8c5bb7
Total Reserved :                  0x0000000000000070
Bytes Per Sector  :               512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x00000000095d0000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x000000000868725c
Mft Zone Start :                  0x00000000000c95c0
Mft Zone End   :                  0x0000000002261ca0

Open in new window


Now from the fsutil fsinfo you can see there is a mismatch occurring on the OS level, however, I am backup up only the following from exchange:
System State
Utility Partition
Shadow Copy Components
Microsoft Information Store

Which is located on D: on the exchange server the sector information comparison is as follows:

C:\Documents and Settings\msandusky> fsutil fsinfo ntfsinfo d:
NTFS Volume Serial Number :       0xaa5c2f8e5c2f547b
Version :                         3.1
Number Sectors :                  0x00000000868725cb
Total Clusters :                  0x0000000010d0e4b9
Free Clusters  :                  0x000000000a8c5bb7
Total Reserved :                  0x0000000000000070
Bytes Per Sector  :               512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x00000000095d0000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x000000000868725c
Mft Zone Start :                  0x00000000000c95c0
Mft Zone End   :                  0x0000000002261ca0
C:\Windows\system32>fsutil fsinfo ntfsinfo E:
NTFS Volume Serial Number :       0xe47c9ecc7c9e98be
Version :                         3.1
Number Sectors :                  0x0000000072ffe7ff
Total Clusters :                  0x000000000e5ffcff
Free Clusters  :                  0x000000000830b981
Total Reserved :                  0x0000000000000000
Bytes Per Sector  :               512
Bytes Per Physical Sector :       512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length :           0x0000000000100000
Mft Start Lcn  :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000000000002
Mft Zone Start :                  0x00000000000c0000
Mft Zone End   :                  0x00000000000cc820
RM Identifier:        BF34680B-55AF-11E9-9408-00155D33110F

Open in new window


So as you can see I am backup up from D: on exchange to E: on the Backup Server using Backup to Disk Folder setup

Things I have tried:
Backing up to SSD 1 TB SSD PCI-E
Backing up to 1TB HDD SATA
Backing up on C:\ on backup server
All Backups tested after deleting other backups and performing a full fresh backup
Tried multiple versions of backup exec all have problems…
Tried multiple versions of Windows 2003,2008,2012,2012 R2 all have problems…


Performing all the updates on the Backup Server
Verifying Exchange Management tools is the version or greater on the exchange server
Verifying ExchangeMapiCdo is installed
Searching the internet back and forth including reaching out to Veritas who basically told me I’m out of luck as they no longer support our version…

I really need some help here guys, on a solution to this or perhaps some sort of open source backup method I can use to restore with Granularity support for singular messages.
We also are in the process of switching to Synology Active Backup for Business however, it does not integrate with exchange it seems.

Thank You for your Time!
Michael SanduskyDatabase AdministratorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPRetiredCommented:
Newer drives use 4K sectors. Some drives can be reformatted to 512E (512K sector emulation)
The Base OS (Windows Server 2008R2 does not support 4K drives at a low level)

https://www.veritas.com/support/en_US/article.100027978.html
https://support.microsoft.com/en-ca/help/2510009/microsoft-support-policy-for-4k-sector-hard-drives-in-windows
Michael SanduskyDatabase AdministratorAuthor Commented:
A bit confusing the Util format shows that both drives E:/ and C:/ are 512, not 4K, also verified via multiple Older/Newer drives

Exchange:
Bytes Per Sector  :               512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024
Clusters Per FileRecord Segment : 0

Backup Destination:
Bytes Per Sector  :               512
Bytes Per Physical Sector :       512
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024

The Sectors appear to match?
David Johnson, CD, MVPRetiredCommented:
From the Administrators Guide to GRT there seems to be more unsupported configurations than supported configurations.
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

Michael SanduskyDatabase AdministratorAuthor Commented:
Thanks for the reply David, I looked over these all none of them seem to apply here. The backup exec server is on a Virtual Machine Fixed Disk on a Gen 1 Format for support of 2003 server. Further, all updates are done to exec server and log file sectors match. Any Ideas? Also is it possible there is another option for backup and restore of our exchange server using some granularity that perhaps is opensource/free

Please Advise,

Thanks Again
David Johnson, CD, MVPRetiredCommented:
veeam and altaro are best for VM's
Michael SanduskyDatabase AdministratorAuthor Commented:
The issue with those is I do not think they work with Exchange 2007 and Windows Server 2003.
So there probably is not an exchange free backup solution that you know of?
And do what else can we try on the backup exec front?
Also Exchange is not a VM
Michael SanduskyDatabase AdministratorAuthor Commented:
I found the solution it appears under advanced enabling the following and deleting every backup for the exchange set and restarting it from the beginning of the chain worked

List:
Single Instance Backup for NTFS Volumes
Backup Files and directories by following junction points
Backup all files and directories by following symbolic links
Backing up even the drive exchange DB is on as well as C

I am not sure how this has to do with Sector mismatches, but this garbage software will be gone one we migrate to Synology.

Thank you for your assistance David!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.