Is there a problem with my hard drive?

Melody Scott
Melody Scott used Ask the Experts™
on
Hi, I did a chkdsk on the main C drive, results attached. I've been having a freezing problem, and have put up a few questions here about it. In the most recent one, it was recommended that I have Windows reinstalled.  My tech locally hasn't looked at the laptop, but he says freezing is most often a hardware problem, and I should replace my hard drive.

I'm on Windows 7, and have been fighting going to Win 10, because it honestly seems to be a pain in the tush. My partner runs it, and has had all kinds of issues.

Anyway, I also tried running HDDscan, and got the attached SMART report. If you want me to run anything else to show the health of my hard drive, I'll be happy to oblige. Thanks.
chkdsk.txt
SMART.pdf
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Most Valuable Expert 2013
Commented:
The information you've posted doesn't really tell us anything definative.

The drive has erros and CHKDSK has fixed them
They could be because the drive is failing but could also be because the system got powered down unexpectedly a few times.

The Generic SMART test says it gets a bit hotter than expected but is otherwise OK

Your HDD (A Seagate Momentus) is probably getting on for nearly 10 years old.  If it's been in continuous use that's quite an aged disk and it may well be starting to fail.

Rather than using generic tools you could use Seagate's own tools which work directly with the firmware interface, they might give you a better idea.
https://www.seagate.com/gb/en/support/downloads/seatools/

If it were my choice and I was depending on the drive for reliability I would probably replace it simply based on its age.
Top Expert 2016

Commented:
in your event viewer any disk events i.e. drive dr0 has retried
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
Seconded what MASQ said.

So upgrading a ten year old laptop to windows 10 might not work as well as a new system with Windows 10 built in, but not everybody can buy a new laptop at the drop of a hat, right?

Replacing the hard drive is possible, but be sure that whatever hard drive you buy will be supported by 1) the laptop and B) Windows 7. It can happen.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There are a couple of warnings but nothing definitive. You might get your support guy (you mentioned them) to look.

Do not be afraid of Windows 10.  I have been running it without issue for years.


Check this out

https://www.experts-exchange.com/articles/33324/Setting-up-Windows-10-for-the-first-time.html

I wrote it for people in your shoes
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So upgrading a ten year old laptop to windows 10 might not work

Yes, you would be better of replacing the computer

Author

Commented:
Thanks so much, everyone, will do some thinking.

Author

Commented:
Further info:  on Friday I'm taking it in, he'll put a new hard drive in and upgrade to Windows 10. I'll let you know how that goes.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Please let us know and you or the other person, follow my article above. 4 years experience in there
Top Expert 2016

Commented:
I would suggest using an SSD to get the best bang for the buck. If you need additional storage you can use the existing drive in a USB drive caddy.
Top Expert 2013

Commented:
as i told in the other Q  use the UBCD for running diags on Ram and disk

Author

Commented:
Thanks, nobus, I'll run those tests before tomorrow. David, a USB caddy!! Gotta get one!
Most Valuable Expert 2013

Commented:
Re Drive Caddy
I got one of these a few years back and it lets me switch between "internal" drives at will :)
https://www.amazon.com/eSATA-Drive-Docking-Station-3-5in/dp/B00KILQOG0
Top Expert 2013

Commented:
Masq - you picked my docking station...? ?

Author

Commented:
You were all very helpful, but I had to pick one. The new laptop is a lot of fun, and they've really come down in price. Thanks all!

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