Why does Acronis Universal Restore not work?

DoctorK12008
DoctorK12008 used Ask the Experts™
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I tried to use Acronis Universal Restore to restore a backup to  a different computer.   I keep getting the request to provide the following file:

PCI\VEN_8086&DEV_1C26&SUBSYS_04EE1028&REV_05 for Windows 7

I have the original Dell device drivers and utilities resource media, but it does not appear to be there.    Restore does not proceed without this file.   Where do I find it?
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Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
On the original source computer.

is this a Dell Vostro 260 ?

that is a USB driver

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Dr. KlahnPrincipal Software Engineer

Commented:
Acronis is not spectacularly reliable ever since version 8, and that was a long time ago.

When restoring a possibly-critical backup fails due to a missing USB driver, I/M/O that is not a good backup product.  I strongly suggest switching to a different product.  I use Macrium Reflect and have always found it satisfactory.
John TsioumprisSoftware & Systems Engineer

Commented:
In Windows ecosystem with the thousands devices with the equal need for thousands of drivers its hard for any product to guess exactly what is needed in order to make it work out of the blue..I reckon that you should try Andrew's info ...include the driver and try again.
Top Expert 2013

Commented:

Author

Commented:
The original computer is a Dell Precision Tower 5810.   I am trying to create a clone in the event this computer dies and I want to set up the Dell Vostro 260 so I can swap it out if the tower fails.   Where do I find the .inf file?
Top Expert 2013
Commented:
you cannot transfer an OEM system to another one.
only if you have a Retail version it is possible
best have a freshi install on the new pc with all the apps installed new - they may have to use newer drivers, so transferring  software is Always risky - at best
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
from the Dell site.

Author

Commented:
Thank you, nobus, that explains it perfectly.
Top Expert 2013

Commented:
did you try the adaptive restore?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
you cannot transfer an OEM system to another one.

that's not really true. and it's NOT why Acronis is failing, Acronis cannot detect what license is in use!

Technically there is nothing stopping you transfer it.....

However the License and Product Key are something very different.
Top Expert 2013

Commented:
Andrew imo you cannot LEGALLY transfer an OEM licence to another PC
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
@nobus I believe that argument is dependant upon which Country you reside!

as Microsoft lost, that argument in some countries.
Top Expert 2013

Commented:
ah that's new to me Andrew; can you give me an example country where it is  possible?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
Europe!
Top Expert 2013

Commented:
well -i'm from Europe, and did not know
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
It's not as if Microsoft waved a flag about it....

the battle was about and "who is going to come after you..." the Microsoft police! and it was rolled into the copyright software discussions which went on in 2000-2005, about obsolete software, distribution, virtualisation, as many P2Vs are done...

and although Microsoft stated this

Original Equipment Manufacturers (OEM) versions

Note: Physical-to-virtual hard drive migration of a Windows installation is a valid function for customers with Software Assurance and full retail copies of Windows XP, Windows Vista, and Windows 7. Software Assurance provides users valuable benefits—please contact Microsoft Corporation for further information. Windows XP, Windows Vista and Windows 7 installed by Original Equipment Manufacturers (OEM) using OEM versions of these products may not be transferred to a virtual hard drive in accordance with Microsoft licensing terms.

Source
http://technet.microsoft.com/en-us/sysinternals/ee656415

It's a gray area....and it may be illegal for Microsoft to state this!

The biggest issue is ACTIVATION! (IMHO not whether it's legal or not legal!) - because it fails! and you are then into another world of repair...replace change to retail etc

and if you've not read them...

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_3721-Can-I-transfer-my-OEM-version-of-Windows-to-another-PC.html

https://www.experts-exchange.com/questions/28950405/Virtual-Machine-XP-license-problems.html#a41642367

there is an EE Question here, on this very subject of OEM conversions!

https://www.experts-exchange.com/questions/28950405/Virtual-Machine-XP-license-problems.html#a41642367

and two EE Articles

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_3721-Can-I-transfer-my-OEM-version-of-Windows-to-another-PC.html

https://www.experts-exchange.com/articles/3218/XP-OEM-and-the-repair-reinstallation-which-disk-do-I-need.html
Top Expert 2013

Commented:
why can't things be simple? ….
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
We would not have jobs!

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