troubleshooting Question

Quickbooks for Mac 2016 unusable after opening company file

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John AtkinsonFlag for United States of America asked on
QuickBooksMac OS X
7 Comments1 Solution156 ViewsLast Modified:
Using Quickbooks for Mac 2016.  When I open one of my company files, the Customer Center window opens, because I had it open when I last closed Quickbooks.  Then I see 3 or 4 other windows open and disappear (a Deposit window, a Timesheet window, I think.)  

When the window-opening animations complete, the one open windows can be dragged into new positions, but not resized, and not closed, and does not recognize any mouse or keyboard interactions.  The program itself displays every menu item as hidden.  I have to Force Quit Quickbooks to take it down.

I tried reinstalling the program, but I get the same behavior.  Odd, because this company file was working fine just two days ago.  I back up every time I close the file, and I've tried restoring some recent backups, but they behave the same, even backups taken from a week ago.    Not sure what to do next.
ASKER CERTIFIED SOLUTION
John Atkinson
IT Consultant

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