I am a new IT Specialist for a Financial company, and I use to be in charge of everything in my previous job. From IT Administrator, IT Technician, IT Support, and Network engineer plus any other big project we had. Now, I am in the same role, and an IT-Outsourcing company hosts our server and services. I had the same in my previous job, and I was employed to reduce the IT costs, which I did.
On my last job I had an agreement with the IT Outsourcing about have access to our server "Windows Server 2008 and Exchange 2010 plus all the passwords so I could give proper support in house. When I was on holidays, the IT Outsourcing company used to take over. Now, with this new job also and have an IT Outsourcing they are refusing to give me the passwords and settings we use to provide the necessary support. I want to find a way to deal with the IT company so I can use the support in the house.
That might seem to be a silly question, but I would like to hear from the IT Managers that had this experience.
Could you tell me where I could get the best advice in regards on how to deal with this situation?
I hope to hear from you soon.