Manually importing Transactions into quickbooks 2019

Error MessageNew Client is having import issues with Quickbooks 2019,   Windows 7-64bit all patches applied

she also has QB 2017 on the Same PC

When she tries to download Transactions it wants to put it into 2017 not 2019

So I go to Manually download the Transactions but QB says that I do not have a Valid Browser

I upgrade all Browser but still get the message.....I was on the phone with QB Tech support for over an Hour and well.....I might as well be talking to my Dog.

The message is attached....I ran updates on QB 2019 and all patches on the PC but still get the same message...

How do I repair without loosing another few hours talking to dogs??????

The Dog Whisperer
Joseph SalazarVice President - Senior IT ConsultantAsked:
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JohnBusiness Consultant (Owner)Commented:
What message are you getting (not attached).

I would certainly try this on a computer with only QB V2019 installed (not two versions).

If multiuser (database on a server), was the QB Server Manager upgraded to V2019?  If not, that could contribute to this error.
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
attached file again
JohnBusiness Consultant (Owner)Commented:
Traveling for a couple of hours and will look in later
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JohnBusiness Consultant (Owner)Commented:
OK Do not yet see the file. Did you try with one version of QuickBooks and do you have the most recent QB Server Manager?
JohnBusiness Consultant (Owner)Commented:
I am back now.   I see the attached screenshot in your first post now.  Thank you.

Try a supported browser. I am sure you already did.

Then, back the earlier suggestions (a computer with only one version of QuickBooks, and newest version of Server Manager) see if these help your issue.
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Hi Guys,  I will be onsite Thursday 4-25-19 to uninstall and reinstall fresh Quickbooks

I will give you update

Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
After installing a fresh version we were getting the Same error.....telling me the data was already in quickbooks

I clicked on Show Log file on the bottom right and there they were.... it was not a log file it was all of the transactions

when you download them manually you have to go in there manually and approve the import into Quickbooks

Thank you for you assistacne

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