Recover a corrupted Photoshop file

Penny Hansen
Penny Hansen used Ask the Experts™
Photoshop.  I have a .psd file that I saved to a USB drive and the last time that I worked on it I hit "save" and powered off my computer before the "save" actually occurred and the rather large labor intensive file is now corrupt and I can't open it.  I have attached it to this question.  Any help would be greatly appreciated!  I had to compress it as it was over the 50mb limit.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Brian BEE Topic Advisor, Independant Technology Professional

Short of using a recovery tool, the existing file might not have much hope. However there may be a copy in the temp directory. Have a look there for a file with photoshop in the name or failing that any recent file with a large size. Change the extension to PSD and see if you can open it.

With respect to recovery tools, there are many free demos out there but many of them will only tell you if the file is recoverable and won't actually recover the file for you. We'll see if another Expert has any recommendations with what is good for recovering Photoshop files.
Dr. KlahnPrincipal Software Engineer

Regrettably no file recovery tool will help in this situation.  Those tools are for restoring lost or deleted files.  This file is not lost nor deleted; its contents are corrupt.

Per Brian's comment supra, unless there is a backup copy of the file or a work copy with an edit journal, that file is permanently corrupt.
Both Mac OS and Windows will complete any file writes before shutting down, unless the method of shutting down was to hold down the power button.

You probably have a failing USB drive.
Emily PhelanUX/UI Designer

Hi Penny,

I tried playing with the file myself and unfortunately could not recover. What version of Photoshop do you have?

I tried to replicate using CC and when I abandon a file or shut off my computer mid-save, it prompts me to open a recovery file the next time I open Photoshop.

I realize this doesn't resolve the current situation, but to prevent future heartache, double-check your File Handling settings under Preferences.

If you already do have Auto Save Recovery checked, try looking in C:\Users\youusername\AppData\Roaming\Adobe\Adobe Photoshop CC\AutoRecover on PC, or on Mac open Finder, click Go from upper left menu, hold alt/option and select Library, and from there click Application Support > Adobe > Adobe Photoshop CC 2017 > AutoRecover.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial