Motherboard not seeing keyboard or mouse

Will Schmidt
Will Schmidt used Ask the Experts™
on
A customer brought an Hp all-in-one Model 23-h151 computer that will not see a motherboard or mouse even at boot-up.  would a motherboard reset work?  I have taken a picture of the board as I am confused as to which jumpers to use to do this.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did they purchase this new and is it still under Warranty?  If so, avail yourself of Warranty first. If it had been working and the user did not open to change jumpers (highly unlikely), I would not fool with them now.
What do you mean by "will not see a motherboard"?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I think probably the author means keyboard. If All-in-One, the keyboard is built in. That is why I am asking about Warranty
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OK... I'll read "motherboard" as "keyboard".

Have you tried a wired USB keyboard and mouse?  May have to give it a minute or two to load the drivers.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The post said Motherboard, the title said Keyboard.  

If the computer ever worked, changing the motherboard jumpers will not fix the keyboard.

Author

Commented:
Here is a picture of what happens when the computer first comes on.  I see now that I mis-typed and meant "keyboard" instead of motherboard.
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Author

Commented:
and no, the computer is no longer under warranty
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You have a hardware problem with this machine. As suggested above try USB keyboard.

But it needs to be serviced

Author

Commented:
Yes wired keyboard and mouse has been tried.  No matter which usb I plug it in, it is the same
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So it needs hardware service, or, if too old, replacing.

Author

Commented:
So you don't think a jumper reset would help?  or the motherboard needs replacing?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
If the jumpers were not altered, playing with them will not help.

A motherboard will likely fix it, but check the economics first

Author

Commented:
Thank you for helping me with this issue.  In the morning I will price a different MB and then contact the customer and see what she wants to do.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I was pleased to help you
When Windows is running, if you connect a USB device, does it acknowledge it (usually with beeps) at all?  Are all USB ports showing this problem?

Author

Commented:
No, the computer does not respond at all to anything being plugged into any of the USB Ports.  It starts fine and then waits at the welcome screen for input from user.  I also discovered there is no response to the touchscreen either.  (I checked to make sure it was a touchscreen computer and it is)
One last consideration: can you get into the system BIOS on boot with a wired keyboard?  That will clarify if the keyboard isn't recognized by the hardware as opposed to a Windows issue.

You could also try booting from a CD or USB stick and checking mouse/keyboard operation there.

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