"Office Update" NOT working for Office 365

racineconde
racineconde used Ask the Experts™
on
We have enabled automatic updates on a few machines in our company but the automatic udate don't seem to work. Furthermore when we force the update we get a mesage saying that the machine is up to date but in fact it is not since the version on the machine is1803 (build 9126.2315). I have attached a screen shot of the current version on my machine machine.

Any ideas?

Thanks
Racine
Version_1803_Build_9126.2315.png
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Business Consultant (Owner)
Most Valuable Expert 2012
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Commented:
It is just waiting for widespread distribution. Restart one computer and try updating manually. That should work

Author

Commented:
We had already tried that but it doesn't seem to work...

Author

Commented:
a message comes back saying my office is up to date but it is not because the version I still have on my laptop if of last november (version 1803)
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Update Windows to V1809 and see if that updates Office as well.

Author

Commented:
we can't update windows on individual computers, it is all managed centrally (over 4000 machines)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Then you need to wait until your central updater updates to V1809. Office will update with it.

You could take one machine off automatic, update it, and see.

Author

Commented:
Actually I have windows 10 on my machine (Build version is W10x64.1.0.1)
Top Expert 2016

Commented:
It looks like you have a subscription to office 365  In office 365 management portal .. organization profile / release preferences how do you have it set standard release or targeted release? 2019-04-14_15-54-23.png

Author

Commented:
I believe we have it set at Standard.
Distinguished Expert 2018

Commented:
Based on your screenshot, that machine is on the semi-annual channel for office.

1803 and 1808 are both considered the "latest" supported version for that channel as documented here:

https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date

So being on 1803 is not indicative of an issue. The uodate service has hit a blocking condition for 1808 and acted accordingly, which is why 1803 is still listed as the latest supported SAC version in the article I linked to.

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