Windows error on an SSD drive

al4629740
al4629740 used Ask the Experts™
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I have a new laptop computer with M.2 SSD drives.  The attached pictures show the errors that occurred in the past two weeks.  I’m wondering what this means and was this related to an update or do I have something wrong with my drive?
260231A7-9334-463D-96E0-DF28C2C370D.jpeg
B1F079E3-B42C-4BE9-A7F4-56DA7AFB702.jpeg
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Michael PainterIT administrator Small Business Owner

Commented:
Well it looks like there are some significant problems with the computer.
Most likely hardware issues.
Depending on what make or model of computer, you should be able to press a certain key during startup, and run the manufacturers built in hardware diagnostics.
Like on a Dell, press F12, then select diagnostics.
Or on an HP, press Escape, and then go to diagnostics.
Seem like all manufacturers use different methods or keystrokes.
Check your manual or call tech support, sounds like a problem that might need factory remedy.
Dr. KlahnPrincipal Software Engineer

Commented:
Look in the event logs first and see what Windows has logged.  With errors of this severity there should be some entries in the event logs.  Best to start with information about the errors if there is any to be had, rather than shoot in the dark.
Top Expert 2013

Commented:
connect the SSD to a working system, and post the dmp file here ; you find it in window\minidumps
you can also try updating all drivers for your pc - post the model plse - and start with BIOS
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AlexSenior Infrastructure Analyst

Commented:
It's not a big issue, it's a driver issue

1.      Navigate to Control Panel, Hardware, and Sound and Device Manager.
2.      Open the IDE ATA/ATAPI controllers section.
3.      Select the controller that says ‘SATA AHCI’, right click and select Properties.
4.      Select the Driver tab and Driver Details. Make sure the driver is ‘iastor.sys’. If it is, carry on. If it isn’t, try another or move on to the next step.
5.      Select Update Driver Software, Browse, and Let me Pick from a list of devices.
6.      Select ‘Standard SATA AHCI Controller’ from the list and install.


https://www.tomshardware.co.uk/how-to-fix-dpc-watchdog-violation-windows-10,news-57606.html

there you go :-)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have seen the second screenshot (blue Windows screen) and it may be driver (as per above) or the drive may be bad.

I have a new laptop computer with M.2 SSD drives.  <-- How new?    Send it back and get a new one.

Otherwise, update BIOS from a bootable USB key, see if it starts, and then update all drivers.  If it will not boot after this, try the Dell USB Recovery USB and reinstall Windows.  If that does not work, the SSD is bad.

Author

Commented:
That’s amazing that it could be the SSD.  I would think that would be a tiny probability
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I agree about the low probability of the SSD drive failing.

So you need to try BIOS (can do that without the machine restarting).

OR, reinstall the OS.

Author

Commented:
This is an XPS fully loaded from end of last year
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have seen this error only a couple of times, and the way out was to re-install the OS.  I hope you have a backup

Author

Commented:
Yep I agree.
Top Expert 2013

Commented:
can you post the dmp file?

Author

Commented:
Here is the dump file
040419-10234-01.dmp
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Bugcheck 0x133 implicates bad drivers

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

Did you try updating BIOS to see if you can get the machine started to update all other drivers?

Author

Commented:
I will do so now

Author

Commented:
btw, the machine has been starting fine.  The error I received in those earlier posts happened twice in two weeks.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Then go to the manufacturer's Support site and see if you can update Chipset and all drivers
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and good luck with your machine
Top Expert 2013

Commented:
it reports a video driver  as cause

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