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Skype not sending sound from laptop built-in microphone. works fine when external mic/camera plugged in

When she tries to skype, she can hear them, but they can’t hear her
In skype settings, it shows that the mic is working--the bar moves when you tap the built-in microphone on the laptop
In skype settings, it tests fine using their test tool--it records my voice and plays back test
It works fine if she is docked (Logitech camera) OR if you move the Logitech camera to the undocked laptop

Sound settings seem fine—again, even in skype settings, it shows microphone signal when you talk

Its just not sending her sound out thru skype using the built in mic
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John
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It works fine if she is docked (Logitech camera) ….  Its just not sending her sound out thru skype using the built in mic

Find the new Audio driver for the problem computer, uninstall the current Audio, install the new one, restart and test.
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ASKER

will try--but the mic does work...just not when talking in Skype
it tests fine otherwise
Try that and see.

You can also uninstall, restart, and reinstall Skype but that is a long shot.

Make sure the user is speaking directly into the microphone. I had a recent Skype meeting with my computer here, two of us and three on the other end. We had to get close and speak clearly into the computer microphone, but the other end could here if we did that.
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ASKER

ok thx

did do a reinstall of Skype--- no go.
You may need to do a a Repair Install of the operating system . Perhaps just use an external microphone
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