Avatar of Edgar Cole
Edgar Cole
Flag for United States of America asked on

My downloads are failing!

I'm suddenly having problems downloading files. I've tried both Firefox and Chrome. The following is an example of the error I'm getting from the Chrome browser:

The onset of the problem seems to coincide with a recent Windows update. That's pure speculation, of course, but it's the only thing I can think of that has changed on the system.
Windows 10ChromeWindows OSFirefoxWeb Browsers

Avatar of undefined
Last Comment
Edgar Cole

8/22/2022 - Mon
Adam Brown

Try two things...
1. Look at your browser's settings for where to save downloads, make sure you have permission to save there
2. Run the browser as an administrator

Also, what is driver booster set?  That is not part of Windows.   Did you install some 3rd party software and has that broken some part of Windows as a result of the upgrade.

Updates usually do not reinforce security at your file system, but might do occasionally. Check the configured download folder for permissions.
Please don't run your browser as administrator (elevated) - this can be done once for testing, but cannot be a solution. It's just too dangerous for normal use that way.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
☠ MASQ ☠

Check if you can get rid of the error in Chrome by changing the location downloaded files are saved to.

Paul Sauvé

could your firewall/anti-virus software be blocking .exe files?

can you download other file types (.pdf, etc...)?
Robert Retzer

driver booster set?? that does not sound like a safe file to download, I heard it is usually bundled with PUPs..... potentially unwanted programs.... and the application itself is some what questionable. Anysoftware from IoBit is questionable.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Edgar Cole

The saga continues. Here is the latest.

I took a look at my Downloads folder, where stuff has been accumulating for many years. Most of it I didn't recognize, and none of it was indispensable. Besides, the entire folder is backed up on a daily basis. So, I cleaned out the Downloads folder.

When I tried downloading another file, it failed again, but this time I got a message I hadn't seen before:

I'm not sure what this means, and why it contains the "network location" reference. My Downloads folder is on the local drive.

I also found this…

Edgar Cole

By the way, the answer is that I cannot download files of any type to the Downloads folder, but I can download to other locations.
☠ MASQ ☠

Either directly or indirectly this sounds like your security software blocking access.  Both these issues could be caused by real-time file system protection from AV or Anti-Malware software.  It may be that the settings are overly secure (maybe due to an update) or there is an active infection.  Which AV/Anti-Malware solutions are you using? Are you able to temporarily disable real-time protection on it and try a download from a known safe site?  Real-Time protection can also block access to removable media such as your card reader.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes

i would start by looking at the installed softwares list, and uninstall driver booster + other softwares that are not needed; if unsure, post a screenshot of these softwares, so we can suggest some
it can also be you have malware - so run mbam : https://nl.malwarebytes.com/

imo you have 2 choices : troubleshoot or do a fresh install
since you did not mention the pc model on which this happens, nor the OS and version, it is difficult to suggest proper options
John Tsioumpris

Probably -for some reason - the Downloads folders requires permissions that are missing...take a look at one of the folders that you can download and cross check the Security tab (Folder --> Right Click --> Properties -->Security)
Paul Sauvé

this is what my  Downloads folder Share properties look like on my PC:share
as nothing appears in your Share property, click on the Share button and add your name from the list by clicking the down arrow near the top
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Jeff Perkins

YOu don't need to share the downloads folder.
right click on the downloads folder and check the properties, make sure the path is  C:\users\(your user name)\downloads.
Edgar Cole

My computer is a Dell Mobile Precision  M4700, running Windows 10 Professional, version 1809.

I've been running Malwarebytes for over a year and 1/2. It's configured to run a scan every day. A few days ago, I noticed that it had quarantined a few files, including some from the Downloads directory. Attempting a download with Malwarebytes disabled hasn't helped.

As a test, I tried downloading a file while running the Chrome browser as Administrator, and it worked. Obviously, that's not a permanent solution.

While reflecting on recent events that might have contributed to this problem, I suspected that a recent Windows update could be the culprit. Of course it wouldn't be unreasonable to suspect malware. In addition to those, something else occurred to me. Recently I installed the Revo Uninstaller application. I did so on the recommendation of a vendor that was trying to help me resolve an issue. If you allow it, that program will make changes to the Windows registry – always a risky endeavor. Nevertheless, on at least one occasion I elected to do so. According to the Revo UnInstaller log, I've used it 3 times, the last of which was on the 11th of April.

I maintain thirty days of disk images. At this point I'm thinking it might be prudent to restore one of those images. I first started noticing the download problem within the last few days, so I'm thinking that restoring a backup from 10 to 14 days ago should be sufficient.
fred hakim

Driver set is part of I/O bit utilities.  Some malware detectors identify it as a PUP, but its not malicious, just annoying for some folks (constant requests to upgrade to paid versions).   I would focus on permissions on the windows download folder.   Make sure each listed user/group has the Allow column checked for each option (except "special permissions").   And make sure to tick the replace child objects permissions.  

Windows updates can have a habit of messing with security settings from time to time.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
Jeff Perkins

I would suggest, first just see if you can create a simple txt file in the downloads directory, if so, see if you can delete a file.  If so, then it's very likely that your Revo did change permissions, or even Mbytes, on the download folder and that your browser is limited in it's permissions.  If you check the permissions properties of the folder, you may see an entry in there, this would be much simpler than restoring the drive to another image and taking the chance on losing something else you've done.
Edgar Cole

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question