troubleshooting Question

File cease to scan to network share

Avatar of Andrew N. Kowtalo
Andrew N. Kowtalo asked on
NetworkingDNS* Xerox* scanning
3 Comments1 Solution70 ViewsLast Modified:
Has anyone run into scanning issues with the Xerox Phaser 3635MFP.   This was working just fine up 2 about 2 weeks ago.   I changed the DNS settings on the DC to reflect the correct DNS and the scanner has lost its ability to scan to folder.  


Current setting


IP 192.168.14.11 local static
class c subnet
192.168.14.5 gateway

192.168.14.30 <-- DC

127.0.0.1 secondary DNS
8.8.8.8 akternate DNS

File repository setting

NAME (Customer name)
Protocol SMB
hostname file server name no \\ or //
share scanned (Name of folder) no \\ //
login domain\administrator
domain admin pw

the only thing that was changed was the DNS which I updated on the scanner as well.

The folder has system full access as far as permissions.

Help.
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