Google Chrome Does NOT Open

Basem Khawaja
Basem Khawaja used Ask the Experts™
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Google Chrome is been acting up lately. I click on a link in outlook and nothing happens. I click on a saved internet shortcut in a folder and nothing opens either. The same applies when I click on the Chrome short cut in the taskbar or in the start menu. I tried to uninstall it and i get a message saying close all windows then retry when infact no Chrome window is open. I am using Edge now. Can someone help me please? Will uninstalling Chrome cause me to lose my bookmarks and my tabs , settings, etc.  ? Why is this happening all of the sudden? Please help.
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Robert RComputer Service Technician

Commented:
Restart your computer then uninstall google chrome it should no longer be tied up.  Then redownload chrome using MS Edge then reinstall it. It should install fine now. If it still does not unistall due to it cant remove files that are in use. Then it is possible your system is infected with a virus that corrupted Google chrome in the first place and is preventing you from uninstalling or reinstalling it,  I would run a virus/malware scan. You may need to run a uninstall tool such as Revo unistaller to uninstall google chrome.    https://www.revouninstaller.com/   a free version of the software can also be downloaded or download the 30 day trial version.
David S.Consultant & Challenge Subduer
Top Expert 2009

Commented:
This is the kind of issue where it's often the best idea to reboot/restart your machine. However, if you don't want to do that, you can try the following first.

Right click on an empty spot on the task bar and click the "Start Task Manager" option. Then go to the "processes" tab and look for any named "chrome.exe" then for any you find select them and click the "end task" button.
Basem KhawajaClinical Pharmacist

Author

Commented:
Will I lose any of my data if I can uninstall Chrome?
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Robert RComputer Service Technician

Commented:
you mean like your Google book marks and your information in cookies or passwords..... these items should not be written over but to be safe you can back them up before unistalling them and then add them to the appropriate folder after the install is completed.
Bookmarks are stored in a file called Bookmarks and there is also a file called bookmarks.bak  one is a back up if the other is corrupt. Cookies and Login data ( is an encrypted file where passwords are stored) are also files you can backup.  To find where the bookmark and the cookie files are located in the following folder.  C:\Users\[your user name]\AppData\Local\Google\Chrome\User Data\Default    Note this folder may be hidden on your computer and have to unhide it for instructions on how to unhide the folders just ask.
John TsioumprisSoftware & Systems Engineer

Commented:
As a fail safe you could install Firefox, let it import all from Chrome..make sure that bookmarks are working and then proceed to the full uninstall of Chrome
Retired marine engineer
Commented:
If you are signed in the a Google account on Chrome, in Advanced settings you can choose what is synced by Google.

there's an excellent article explaining the whole process right here

Advanced sync settings
Basem KhawajaClinical Pharmacist

Author

Commented:
Thank you.
Alan HendersonRetired marine engineer

Commented:
You're welcome. :)

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