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KYiin-ComputerMD

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E-mails from the Photos app on iPhone disappear and never reach the recipients

Hello fellow Experts Exchange members:

I have a user with an iPhone and a Yahoo e-mail account who is having difficulty sending images via the Photos app on her iPhone.

The user reports that she used to (as of several weeks ago) be able to e-mail her G-mail account photos via the Photos app but that she abruptly started encountering difficulties doing so roughly around the same time (or so she thinks) as a new DC/file/application server for the corporate LAN was installed.

All of the e-mails she sends without any attachments go through fine, but most of the e-mails she sends from her Photos app simply disappear.

The e-mails appear in the Outbox folder in her Mail app but abruptly disappear (along with the Outbox folder) and never appear in the Sent folder nor in the recipients' mailboxes.

There are no error messages that appear on her iPhone or bounceback messages that appear in her Yahoo e-mail.

(The user does not use her iPhone to access anything - workstations, servers, printers, etc. - on the corporate LAN.)

Images sent as attachments via her Mail app fared slightly better, but she would like to be able to e-mail from her Photos app directly.

I asked the user to try e-mailing photos from her Photos app with WiFi disabled, and one time I (and she) did receive an e-mail from her Yahoo account with the attached images.  However, she tried several more times (with WiFi disabled), and neither of us received any of the other messages.

Have any Experts Exchange members encountered a similar situation?

Sincerely,

Kahn
Avatar of Tiborg Guarana
Tiborg Guarana
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Does sending photos work with other email accounts she uses? Like sending picture from Gmail account to Yahoo. Try to remove account for yahoo and add it again. Is IOS updated to latest version? The second option would be

Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after the iPhone shuts down, then press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off"
"E-mails from the Photos app on iPhone disappear" means there is sync error which is not recoverable.

You need to download and install Yahoo mail app instead of using the bundled mail app.

https://itunes.apple.com/us/app/yahoo-mail-organized-email/id577586159?mt=8
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KYiin-ComputerMD

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