Windows 7 Blue Screen of Death Minidump file analysis request
Greetings wise wizards of EE:
I'm helping a friend with an aging Windows 7 HP Pavilion laptop, which began producing the dreaded Blue Screen of Death. I successfully copied the minidump file that was generated by the BSOD, from the C:\Windows\Minidump folder, which I now attach to this message.
I now request an analysis of the BSOD file; though I am grateful for all responses, I would ask for a specific analysis of the attached minidump file, rather than just general maintenance of security advice, so that I can tackle the problem directly.
My many thanks in advance,
Zovoth
042219-37689-01.dmp
I'm helping a friend with an aging Windows 7 HP Pavilion laptop, which began producing the dreaded Blue Screen of Death. I successfully copied the minidump file that was generated by the BSOD, from the C:\Windows\Minidump folder, which I now attach to this message.
I now request an analysis of the BSOD file; though I am grateful for all responses, I would ask for a specific analysis of the attached minidump file, rather than just general maintenance of security advice, so that I can tackle the problem directly.
My many thanks in advance,
Zovoth
042219-37689-01.dmp
ASKER CERTIFIED SOLUTION
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John
I would ask for a specific analysis of the attached minidump file,
On Mon 4/22/2019 6:20:55 PM your computer crashed
crash dump file: C:\Windows\Minidump\042219
This was probably caused by the following module: atikmpag.sys (atikmpag+0x741C)
Bugcheck code: 0x116 (0xFFFFFA80063304E0, 0xFFFFF88003F0841C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys .
Google query: atikmpag.sys VIDEO_TDR_ERROR
There is a few suggested fixes
https://www.google.com/search?q=atikmpag.sys+VIDEO_TDR_ERROR
crash dump file: C:\Windows\Minidump\042219
This was probably caused by the following module: atikmpag.sys (atikmpag+0x741C)
Bugcheck code: 0x116 (0xFFFFFA80063304E0, 0xFFFFF88003F0841C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys .
Google query: atikmpag.sys VIDEO_TDR_ERROR
There is a few suggested fixes
https://www.google.com/search?q=atikmpag.sys+VIDEO_TDR_ERROR
the above should help you out - if there' sonly ONE dmp file.
if there are more - you could have other problems
i suggest to check for errors also in event viewer
if there are more - you could have other problems
i suggest to check for errors also in event viewer
ASKER
Greetings John, Tom Cieslik and nobus:
Many thanks for your rapid and helpful replies.... I will update the display drivers as well as the BIOS, as you recommend. Cool beans, that was easy!
Thanks again and take care,
Zovoth
Many thanks for your rapid and helpful replies.... I will update the display drivers as well as the BIOS, as you recommend. Cool beans, that was easy!
Thanks again and take care,
Zovoth
Thanks for the update and I was happy to help