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Brian M

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Ipad activation lock when employee leaves employment

We have 5 ipads used by some of our employees. I set them up with an apple id and logged them into the ipad. The problem is if I need to wipe the ipads there is an activation lock and I need their apple id to unlock. So my concern is that is they leave employment and I cannot get their apple ID password, the ipad is bricked?

I have tried to reset the password, but the phone number on their account is their cell phone, which I don't have access to.

1. Is there a way to wipe the ipad and remove the activation lock without their apple id? Will apple help since it's a corporate owned device? Do I need some type of MDM?

2. Should I be setting these up differently to prevent this issue?

Thank you.
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Jackie Man
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1. Is there a way to wipe the ipad and remove the activation lock without their apple id?
No. Unless Apple do it.

Will apple help since it's a corporate owned device?
Bring the iPad with your proof of purchase to Apple and ask for help. If you have no proof, the iPad will become expensive brick and it is your lesson learnt.

Do I need some type of MDM? Yes. But before the iPad turns into brick, not after.

2. Should I be setting these up differently to prevent this issue?

Yes. You need to deploy the iPad with a supervised account. One way to use Apple Configurator 2 installed in a Apple computer.
1. Is there a way to wipe the ipad and remove the activation lock without their apple id?
No. Unless Apple do it.

Will apple help since it's a corporate owned device?
Bring the iPad with your proof of purchase to Apple and ask for help. If you have no proof, the iPad will become expensive brick and it is your lesson learnt.

Do I need some type of MDM? Yes. But before the iPad turns into brick, not after.

2. Should I be setting these up differently to prevent this issue?

Yes. You need to deploy the iPad with a supervised account. One way to do is to use Apple Configurator 2 installed in a Apple computer.
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DarinTCH
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Brian M

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I've started the process for Apple Business Manager,

As I understand it, I'll be able to "add" my ipads to my account and manage them, (i.e. wipe, unlock, etc) should an employee leave and the device be locked?

I'll also be able to setup a management account to manage all my devices?
Yes - you can actually setup multiple management type accounts
Admin - content admin - etc
You can preapprove apps - without needing a credit card - use a PO
Control content - reimagined
And you can manage more than just iPads
Apple TV - macs - pod -iPhone

Njoy
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ASKER

Yes. You need to deploy the iPad with a supervised account. One way to use Apple Configurator 2 installed in a Apple computer.

SO if I buy a mac mini I can setup a supervised account on these devices? Also, is the apple business manager the MDM? or do I need something else?
SO if I buy a mac mini I can setup a supervised account on these devices?
Yes

Also, is the apple business manager the MDM?
No. Apple Business Manager can only link to your existing MDM.

or do I need something else?
You need a free MDM like Apple Configurator 2 or a paid MDM like AirWatch.
Apple_Business_Manager_Getting_Start.pdf