Brad McAfee
asked on
New Drive Not Working With New Gigabyte Board?
I have a new Gigabyte B450 AROUS M motherboard. Everything seems to work fine, even installed the OS on the SSD with nothing else connected.
However, right out of the box the board (with older firmware), I had a HGST Ultrastar He10 10TB drive that wasn't detected. So I thought maybe it died even though it is brand new. However it works on a USB 3.0 to SATA adapter fine on this computer with this board as well as another computer. So I updated the firmware from Gigabyte to the latest version. Now the BIOS seems to hang at boot with the drive connected. However, when I disconnect it, it is fine.
This is a new drive and a new board and both seem to be fine until they are connected together.
I have tried multiple different power plugs in the case as well as multiple SATA cables and SATA ports.
Any ideas on what to try now?
However, right out of the box the board (with older firmware), I had a HGST Ultrastar He10 10TB drive that wasn't detected. So I thought maybe it died even though it is brand new. However it works on a USB 3.0 to SATA adapter fine on this computer with this board as well as another computer. So I updated the firmware from Gigabyte to the latest version. Now the BIOS seems to hang at boot with the drive connected. However, when I disconnect it, it is fine.
This is a new drive and a new board and both seem to be fine until they are connected together.
I have tried multiple different power plugs in the case as well as multiple SATA cables and SATA ports.
Any ideas on what to try now?
McKnife
Your drive is pretty high-end, so it could be that Gigabyte hasn't tested with that size and the sata controller has a problem with it. Ask Gigabyte support.
Does it hang with the HDD fitted and the SSD removed?
Try another drive and see if it shows up in the bios
Make sure the BIOS on the board is up to date.
Set the SATA controller to AHCI making sure no RAID levels are chosen.
Make sure the HDD has up to date firmware as well.
Set the SATA controller to AHCI making sure no RAID levels are chosen.
Make sure the HDD has up to date firmware as well.
I would start with updating the BIOS and reading the specifications of the mainboard.
Look on the drive and find its model number
There are two model numbers (that I've found) for this drive
HUH7280xxAL420y - SAS
HUH7210xxALE60y - SATA
If your drive is the "HUH7280xxAL420y" then that's likely the problem
Ken
There are two model numbers (that I've found) for this drive
HUH7280xxAL420y - SAS
HUH7210xxALE60y - SATA
If your drive is the "HUH7280xxAL420y" then that's likely the problem
Ken
Unlikely they could physically connect a SAS disk since there is no SATA notch on the connector.
@andyalder
Admittedly I'm a little skeptical myself...
But it is a possibility and verifying poses minimal impact with little effort
Admittedly I'm a little skeptical myself...
But it is a possibility and verifying poses minimal impact with little effort
ASKER
noxcho: The BIOS is up to date.
ASKER
Philip: The BIOS is update to date and I have verified that it is in ACHI mode.
I contacted HGST and they don't offer any additional firmware from the time of the driver's release.
I contacted HGST and they don't offer any additional firmware from the time of the driver's release.
ASKER
kenfcamp: It is a SATA drive, not a SAS drive.
ASKER
David: The board has six ports. I have tried the drive on multiple ports. All the other ports and the other 5 drives work perfectly without issue.
ASKER
andyalder: Yes in any configuration with it connected hangs it. Any configuration without it works without any issues.
what bios screen do you see? any messages? you can post a picture if you like
Seems the compatibility issue with the SATA controller and big drive. The USB connection uses different approach and this explains why it works with it.
I would suggest contacting Gigabyte directly.
I would suggest contacting Gigabyte directly.
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Perhaps those that contributed to the answer should be awarded points no?