New Drive Not Working With New Gigabyte Board?

Brad McAfee
Brad McAfee used Ask the Experts™
on
I have a new Gigabyte B450 AROUS M motherboard.  Everything seems to work fine, even installed the OS on the SSD with nothing else connected.

However, right out of the box the board (with older firmware), I had a HGST Ultrastar He10 10TB drive that wasn't detected.  So I thought maybe it died even though it is brand new. However it works on a USB 3.0 to SATA adapter fine on this computer with this board as well as another computer.  So I updated the firmware from Gigabyte to the latest version.  Now the BIOS seems to hang at boot with the drive connected.  However, when I disconnect it, it is fine.

This is a new drive and a new board and both seem to be fine until they are connected together.  

I have tried multiple different power plugs in the case as well as multiple SATA cables and SATA ports.

Any ideas on what to try now?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Distinguished Expert 2018

Commented:
Your drive is pretty high-end, so it could be that Gigabyte hasn't tested with that size and the sata controller has a problem with it. Ask Gigabyte support.
Top Expert 2014

Commented:
Does it hang with the HDD fitted and the SSD removed?
Top Expert 2016

Commented:
Try another drive and see if it shows up in the bios
Should you be charging more for IT Services?

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Philip ElderTechnical Architect - HA/Compute/Storage

Commented:
Make sure the BIOS on the board is up to date.

Set the SATA controller to AHCI making sure no RAID levels are chosen.

Make sure the HDD has up to date firmware as well.
noxchoIT Product Manager
Top Expert 2009

Commented:
I would start with updating the BIOS and reading the specifications of the mainboard.
Look on the drive and find its model number

There are two model numbers (that I've found) for this drive

HUH7280xxAL420y - SAS
HUH7210xxALE60y - SATA

If your drive is the "HUH7280xxAL420y" then that's likely the problem

Ken
Top Expert 2014

Commented:
Unlikely they could physically connect a SAS disk since there is no SATA notch on the connector.
@andyalder

Admittedly I'm a little skeptical myself...
But it is a possibility and verifying poses minimal impact with little effort

Author

Commented:
noxcho: The BIOS is up to date.

Author

Commented:
Philip: The BIOS is update to date and I have verified that it is in ACHI mode.  

I contacted HGST and they don't offer any additional firmware from the time of the driver's release.

Author

Commented:
kenfcamp: It is a SATA drive, not a SAS drive.

Author

Commented:
David: The board has six ports.  I have tried the drive on multiple ports.  All the other ports and the other 5 drives work perfectly without issue.

Author

Commented:
andyalder: Yes in any configuration with it connected hangs it.  Any configuration without it works without any issues.
Top Expert 2013

Commented:
what bios screen do you see?  any messages? you can post a picture if you like
noxchoIT Product Manager
Top Expert 2009

Commented:
Seems the compatibility issue with the SATA controller and big drive. The USB connection uses different approach and this explains why it works with it.
I would suggest contacting Gigabyte directly.
It turns out that there is an issue with these drives and aren't known for great compatibility.

I just did a new BIOS/UEFI update on my board and the drive now works, however, there is no mention on changes to the SATA interface or anything drive related in the release notes.
Philip ElderTechnical Architect - HA/Compute/Storage

Commented:
Perhaps those that contributed to the answer should be awarded points no?

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial