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Christian KnellFlag for Germany

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NetScaler Gateway: Delay within "Phase: Pre Authentication EPA"

Hi!
 
In NetScaler Client (V. 12.0.53.6) while connecting we get a delay of approx. 90 seconds within "Phase: Pre Authentication EPA" (after "Successfully loaded EPA library"):
 
------------------------------------------------------------------------------------------
                Phase: Pre Authentication EPA
------------------------------------------------------------------------------------------
08:15:26.763 | EVENT   | Initiating EPA SCAN
...
...
...
08:15:56.367 | DEBUG   | configFunction ret= 0
08:15:56.367 | EVENT   | Successfully loaded EPA library 
08:17:24.675 | DEBUG   | ns_EvalPolicy: ANTIVIR_0_RTP_==_TRUE_VIRDEF-FILE-TIME_<_7200 returns 2
  

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Do you have any ideas about this?
 
Thanks and best regards!
Chris
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Dirk Kotte
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Hi Dirk,

netstat revealed, that nsload tries to connect using our enterprise proxy server. After disabling the proxy within internet explorer settings before connecting it worked fine.

Thanks a lot!

Best regards
Chris