Office 365 not working since upgrading Windows 7 to Windows 10

Congratulations.


Some more information on what's not working, how it's not working, error messages etc etc etc would be nice.

Thanks

Alex :-)

Thanks Alex, have just updated the description

ok cool

So was this an in-place upgrade or did you rebuild the machine for this?

Thanks
Alex

In-place upgrade Alex.  I was swithering about doing a fresh install but there are so many programs on this PC I wanted to give the upgrade a go first...

Yeah I can understand that


Is this with all profiles or with new ones as well? I'd create a local account, give it admin rights, run the application and see if it runs, this removes the possibility of the profile being the issue.

If this works, reset the Appdata or the profile itself to work around the issue.

If this doesn't work, go into the event log, check for anything in there, it'll probably be the application log that would give you the information :-)

Windows 7 is no longer a candidate for upgrading. Too old, too much time has passed, old drivers, software, and user profile anomalies and errors.

Try a Repair Install and see if that works.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally

Otherwise, back up, install fresh and see if Windows 10 will run on the old machine.

ok thanks.
I created a new profile and started up Word.  Past the starting up box, past the processing.
Then a large white screen background, with a white dialog box in front of it, but nothing in either of these boxes.
Getting a few notifications in Application log

Error 1002, Application Hang
The program WINWORD.EXE version 16.0.10730.20334 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 4048
 Start Time: 01d50675b7d7b4cd
 Termination Time: 44
 Application Path: C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE
 Report Id: e80b24c4-068b-4214-ab4e-f5266837c64f
 Faulting package full name:
 Faulting package-relative application ID:
 Hang type: Unknown

Error 1001, Windows Error Reporting

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 16.0.10730.20334
P3: 5c9db71f
P4: da5d
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC5F7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC636.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC656.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC6D4.tmp.txt
\\?\C:\Users\New\AppData\Local\Temp\WERCEC3.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_WINWORD.EXE_d27facfe1f11e1ce9a6baaa974cb4b18a162d8_13e6d0a8_4159ec0d

Analysis symbol:
Rechecking for solution: 0
Report Id: e80b24c4-068b-4214-ab4e-f5266837c64f
Report Status: 97
Hashed bucket:

Error 1001 again

Fault bucket 1535349733607092918, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 16.0.10730.20334
P3: 5c9db71f
P4: mso20win32client.dll
P5: 0.0.0.0
P6: 5c1cac35
P7: 01483052
P8: 0016a411
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB722.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_43fde5cc125635f8976f16acd490f7e042d4952d_13e6d0a8_4e09bc61

Analysis symbol:
Rechecking for solution: 0
Report Id: 3f26f6c6-825e-4558-8d81-d6b7e948a988
Report Status: 268435456
Hashed bucket: fb056f5b6c25d2d5f54ea872b5a432b6

Error 1000

Faulting application name: WINWORD.EXE, version: 16.0.10730.20334, time stamp: 0x5c9db71f
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5c1cac35
Exception code: 0x01483052
Fault offset: 0x0016a411
Faulting process ID: 0x4048
Faulting application start time: 0x01d50675b7d7b4cd
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report ID: 3f26f6c6-825e-4558-8d81-d6b7e948a988
Faulting package full name:
Faulting package-relative application ID:

Have you tried this tool provided by Microsoft: https://diagnostics.office.com/#/

How old is the computer?  May not be Windows 10 compatible.

John, thanks for your input.  The thing is though that Windows 10 and any other programs I've tried so far are all working fine.  The only problem seems to be Office at present.

Hi Eric, yes have tried that tool already thanks.

If you think the computer will run Windows 10, you should try a fresh install

Thanks John, the computer is 2013 so shouldn't be an issue.  Have already upgraded another 4 of the same make/model, so don't think that's the issue.

From 2013 the computer should work - but not necessarily.

Update BIOS and Chipset. Prepare for fresh install and let Windows update the remaining drivers.

can you uninstall/ reinstall office, or word?

Hi Nobus
Tried that many times already, but thank you.
Alex

try updating BIOS and drivers, it can help