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Route Internal IP Office Extension to Voicemail Pro Module

Medium Priority
Last Modified: 2019-05-14
This is (hopefully) a dirt-simple question for the Avaya IP Office gurus, but over 30 minutes of Google searching has yielded no results for me.

I have an existing Voicemail Pro module ("VM:Support") that works perfectly, and I know how to redirect external incoming calls to the module, but I need to create a single extension (x5555) that points directly to the module.  How is this done on an IP Office 500 / Voicemail Pro system?
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Just like the way that way that calls to an ordinary extension go to voicemail...


@ArneLovius Are you asking a question, or is that cryptic response intended to be some sort of an actual answer to the question?  If a question, then yes--I want to route the call to a VM module exactly how it goes to a voicemal mailbox.  If an answer, then perhaps I didn't ask the question well enough.  In any case, I don't see an option to route a call to a VM module instead of a VM mailbox.  If you know how to do that, the actual procedure would be extremely helpful.
Here's what I wound up doing (found most of this from https://support.avaya.com/forums/showthread.php?t=3954):

  • Opened the Voicemail Pro client, clicked on the IP office container in the upper left hand pane to open up the tree.
  • Clicked on Users and, on the right hand pane, right clicked the user, clicked Add Start Point, and checked the box for Leave.
  • Expanded the tree on the left under the user, clicked on Leave.
  • Copied the config from the new module I had created and pasted it into the new Leave section for the user.
  • Forwarded (unconditionally) the extension to its own voicemail.

It still doesn't answer how to direct a user extension to a separate VM Pro module, but it does what I wanted.