Yashy

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hi experts, <br />
<br />
Slightly complex situation here. I'm leading an infrastructure team. At the same time, we've got a service delivery manager who handles all of the change management, incidents etc and is running a rather strict ITIL methodology. We've also got the web team who have now been told that any changes, requests must be put through the service delivery team and that they have to adhere to the ITIL customs.<br />
<br />
Now, the web team work with an Agile methodology. So they're pushing back and saying this does not work for them. Trying to see if there is a way to come up with something to get these guys to work together. I've just learned that Agile is not a set of processes but instead a set of values and principles. Which is completely the opposite to what ITIL is.<br />
<br />
Have you ever dealt with such a scenario? Do you have any practical advice as to how to best tackle this? <br />
<br />
Thanks for helping<br />
Yash
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hi experts, 

Slightly complex situation here. I'm leading an infrastructure team. At the same time, we've got a service delivery manager who handles all of the change management, incidents etc and is running a rather strict ITIL methodology. We've also got the web team who have now been told that any changes, requests must be put through the service delivery team and that they have to adhere to the ITIL customs.

Now, the web team work with an Agile methodology. So they're pushing back and saying this does not work for them. Trying to see if there is a way to come up with something to get these guys to work together. I've just learned that Agile is not a set of processes but instead a set of values and principles. Which is completely the opposite to what ITIL is.

Have you ever dealt with such a scenario? Do you have any practical advice as to how to best tackle this? 

Thanks for helping
Yash

How to get a team using Agile methodology to work with ITIL team?

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

ITIL

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.

Project Management

Cloud computing, also known as on-demand computing, is a kind of Internet-based computing where shared resources and information are provided to computers and other devices. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources. Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in third-party data centers, relying on sharing of resources to achieve coherence and economies of scale.

Cloud Computing

Agile software development is a set of software development methods in which requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. The agile philosophy promotes adaptive planning, evolutionary development, early delivery, continuous improvement, and encourages rapid and flexible response to change. Agile methods break tasks into small increments with minimal planning and do not directly involve long-term planning. Iterations are short time frames involving a cross-functional team working in all functions: planning, requirements analysis, design, coding, unit testing, and acceptance testing. Working software is the primary measure of progress.

Agile

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.