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Andrew N. Kowtalo

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HP Notebook - 15 - db0004dx Startup slow even with new profile.

Hey all, has anyone had any experience working with the HP Laptop model Notebook - 15 - db0004dx.   The machine is only about 3 months old and running horribly slow.   I have managed to run all updates including the HP support assistance for drivers.   I have ran malware scans to see if anything was slowing it down there was nothing, as well as running CCleaner to remove any large amounts of crap unfortunately there were none.   A coworker gave me a ps script that removes a bunch of Junk from windows 10 pro which is the OS its running however that made no difference.   I have cleaned up any old profile on the unit verified fast boot is enabled made sure there were no unnecessary services running that did not need to be running and yet the laptop runs terrible.   I found some Microsoft store apps that I removed including McAfee which has been a culprit a lot but that did not fix the issue this time.  I really don't want to have to wipe and reinstall this unit as I have spent a couple hours trying to fix this startup slowness error.   There isn't much on this unit with the exception of a couple local profiles.   It has all the latest Windows updates on it, just takes about a minute to boot when it should only take about 30 seconds.   I have removed anything I considered bloat ware as well so pretty much there is windows updates HP driver updates and some 3rd party apps the client uses.  

The SN of the unit is CND90137DG if you want to see the specs, it DOES have an AMD processes which shares with the graphics.   But still shouldn't be running this slow.   I have downloaded and installed the latest bios as well with no luck.   The most current version is F.16.  

I haven't worked with this particular model of laptop and perhaps it may be running some HP app that is causing the slowness.   IT does have Power BI that was installed but that's it the rest are default HP apps.   Thanks in advance
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Andrew N. Kowtalo

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I just noticed something big the disk is spiking sitting idle..
MicrosoftTeams-image--1-.png
MicrosoftTeams-image--1-.png
And now all of a sudden its quiet like nothing happened.
MicrosoftTeams-image--3-.png
Now all of a sudden the spikes have stopped and only happened during startup and the machine seems to be running sort of normal..  LOL Its like poltergeist in here.
Ran a windows update this was the status of the drives activity... its hit and miss I cant tell for sure.
MicrosoftTeams-image--1-.png
MicrosoftTeams-image--4-.png
After running the cumulative update it seems even after reboots the machine hdd constantly spikes...  and then dies off.   Then something forces it to spike again....  This time it was the svc host sysmain constantly writing.  I think this is the clulprit
MicrosoftTeams-image--3-.png
MicrosoftTeams-image--2-.png
Seems that Service Host SysMain on startup and during startup is the culprit causing the disk spikes to happen.  Any idea how to subdue that.
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nobus
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nobus was thinking the same thing I was we planned on replacing the drive with an SSD and will do this.
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I believe they have an imager onsite.   If not I will check this out thanks again!
you're welcome