Customizing Notification or Removing Access to Options for EAS
While implementing restrictions to EAS (Exchange ActiveSync) the system automatically sends a notification to the user upon a failed partnership as follows:
"You have 1 device partnerships out of the maximum allowed 1 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do this, sign in to Outlook Web App, click Options > Phone > Mobile Devices, and delete any unused partnerships."
We want to work with each user to ensure the previous partnership was properly terminated and company data removed from the device before allowing them to add a new device partnership. After incidents where users have traded their old phone in while upgrading, leaving a synchronized email account active for anyone to review, or a user with access to sensitive email handing their old devices down to family member or friend, we've had to become strict on this rule. We've looked for options to modify the notification sent by the system to remove the instructions on how the user can manually remove the old partnerships from OWA without luck. We then looked for options to remove the users ability to delete old partnerships through OWA itself without luck.
Does anyone know of a way to customize or modify the default system notification and/or remove the users capability to manage these partnerships on their own?
"You have 1 device partnerships out of the maximum allowed 1 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do this, sign in to Outlook Web App, click Options > Phone > Mobile Devices, and delete any unused partnerships."
We want to work with each user to ensure the previous partnership was properly terminated and company data removed from the device before allowing them to add a new device partnership. After incidents where users have traded their old phone in while upgrading, leaving a synchronized email account active for anyone to review, or a user with access to sensitive email handing their old devices down to family member or friend, we've had to become strict on this rule. We've looked for options to modify the notification sent by the system to remove the instructions on how the user can manually remove the old partnerships from OWA without luck. We then looked for options to remove the users ability to delete old partnerships through OWA itself without luck.
Does anyone know of a way to customize or modify the default system notification and/or remove the users capability to manage these partnerships on their own?
ASKER
The throttling policy was configured to our needs but I don't like contents of the email the end user receives if they violate the Policy.
Example:
"You have 1 device partnerships out of the maximum allowed 1 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do this, sign in to Outlook Web App, click Options > Phone > Mobile Devices, and delete any unused partnerships."
I would ultimately like to know if there's a way to customize what this message says?
Example:
"You have 1 mobile device partnerships out of the maximum allowed 1 partnerships. After you reach the maximum, you can't create new partnerships until old ones are deleted. Please submit a ticket for further assistance with your device."
Example:
"You have 1 device partnerships out of the maximum allowed 1 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do this, sign in to Outlook Web App, click Options > Phone > Mobile Devices, and delete any unused partnerships."
I would ultimately like to know if there's a way to customize what this message says?
Example:
"You have 1 mobile device partnerships out of the maximum allowed 1 partnerships. After you reach the maximum, you can't create new partnerships until old ones are deleted. Please submit a ticket for further assistance with your device."
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
https://4sysops.com/archives/error-with-your-new-mobile-phone-partnership-how-to-manage-exchange-device-limits