Simple Browser Based Remote Access That's Easy for the Host to Initiate.

Eric Sherman
Eric Sherman used Ask the Experts™
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Looking for a web browser based solution to connect to a remote computer.  I have a family member in another state (who is elderly and tech challenged) for which I need to connect to her computer for support reasons.  I normally would use TeamViewer but the process to get it installed on that machine will be confusing her ... even loading up the TeamViewer Quick Start application.  They just don't read the screens like we do ... and once the process leave the browser they will be lost having to find the download and start it running.  

There used to be a web browser application called join.me where all the host had to do was type join.me in the browser address bar and a prompt would be presented with two options ... Share or Join.  They would click Share and a password would be generated that they would give to the person trying to connect with their computer.  I would put in the password on the Join side of my browser app and then you could share screens.  

Looks like this application has changed now and it will require a lot more configuration on the host end such as setup to Host a meeting then invite others to Join which will present the same problems as stated above.   Does anyone know of a simple way I can connect remotely to that computer that will not present some problems for someone who is computer challanged???  I only need it for this one time as once connected, I will install TeamViewer with a Shortcut on the Desktop so that all they have to do is click on it.

Thanks,

ET Sherman
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Top Expert 2016

Commented:
remote assistance is on all versions of windows
Tony JohncockLead Technical Architect

Commented:
The closest I think you'll find these days is Chrome Remote Desktop.

It's a plugin to Chrome (as I'm sure you already guessed).

https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp

Seems like it's a fairly easy to setup system, if not quite as easy as join me was.
Distinguished Expert 2018

Commented:
What happened with join.me?

TeamViewer might be your best bet, even though it isn't browser based. Just make sure not to let it automatically run.

Chrome Remote Desktop would be too involved from what you describe.

RealVNC might work since there is cloud brokering now. Would be free for your scenario.
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MaheshArchitect
Distinguished Expert 2018

Commented:
You can install TeamViewer in unattended mode on remote computer once and it will auto loaded in background once computer is UP and connected to Internet, you can connect whenever you want
That is simplest solution as long as either source or destination have valid TeamViewer license
I like TV (I use v9) but you can do remote access with windows builtin RDP, VNC, Zoom and Starleaf.  You are welcome to use this video if it helps.

https://www.screencast.com/t/ozGFWDwHrk

or

https://www.screencast.com/t/HfDzdEAJWrL
Tony JohncockLead Technical Architect

Commented:
I think it's important to bear in mind the use case as described in the original comment.

I admit, I've never used the remote desktop plugin for Chrome, but we all need to bear in mind that the installation and configuration has to be simple enough for a non-technically adept older person to be able to be guided through.
Technical Architect - HA/Compute/Storage
Commented:
www.copilot.com by FogCreek. The owner and company are great.

It's inexpensive and it just works.

We use it for all of our support needs because it does not require the user to install anything. It is truly ephemeral/non-intrusive.
Tony JohncockLead Technical Architect

Commented:
Philip, great find - that looks like it's absolutely perfect for them.
Eric ShermanAccountant/Developer

Author

Commented:
Thanks all for the quick responses ... Philip Elder that's exactly what I was looking for.  Much appreciated.

ET Sherman
Eric ShermanAccountant/Developer

Author

Commented:
Thanks to all who participated, Philip Elder's solution is what I was looking for.

ET Sherman

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