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Information Right Management error

I have a user trying to create a form using Developer in Word, but when they try to set up the form to be “Filled in” it’s not allowing them to protect the document. They receive the following message:

“Your machine isn’t set up for Information Right Management (IRM). To set up IRM, sign in to Office, open an existing IRM protected message or document or contact your help desk.”

What is IRM and why are they running into this issue? How do I resolve it easily?

Leo

When permission for a file is restricted by using IRM, the access and usage restrictions are enforced even if the file reaches unintended recipients. This is because the access permissions are stored in the document, workbook, presentation, or e-mail message itself, and these must be authenticated against the IRM server.
Please try the following troubleshooting steps;
https://support.rm.com/TechnicalArticle.asp?cref=TEC6129273&nav=0

al4629740

ASKER

Is there a way to avoid using IRM so they can make the form without it?

ASKER CERTIFIED SOLUTION

Leo

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al4629740

ASKER

Actually the prior solution hasn't worked. Where do I disable IRM from? Is this from my local AD Domain server?

Rob Henson

If you are trying to set up a form, are you using the Restrict Editing options, as per screenshot below?

The document needs to be created with Form fields, tick boxes etc and applying the restriction will then allow only the completion of fields or ticking of tick boxes.

Rob Henson

There are also other options for creating forms; depending on which provider you prefer/subscribe to there is MS Forms and Google Forms.

MS Forms needs an O365 subscription whereas Google forms only needs a Google account.

Both give a User Interface which can be developed to present the person completing the form with structured questions with multi-choice or text entry responses, the questions can have sequence flow created so an answer to one question can force the user to another question or skip a section etc.

The Form creator distributes a URL to those wishing to complete the form and the responses are stored in a spreadsheet (Excel or Google Sheet) and both give a dashboard of responses.

I have used both for fairly simple questionnaires, for example menu choices for a Christmas meal, and for slightly more complex questionnaire, eg HMRC IR35 Employment Status for sub-contractors.