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DominicFlag for Italy

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RMM solutions - Solarwinds VS Datto VS Ninja

Hi -

I am currently reviewing RMM systems, namely Datto, Ninja and Solarwinds.
I am an IT consultant aimed purely at small business support. Does anyone have any general feedback on their experience with either of these RMM solutions?

Thanks
D
Avatar of Richard Schierer
Richard Schierer

I do not have any first hand experience with any of the RMM's that you named above.
But I do have a lot of experience in doing the research for bringing new software to my clients.
That said, my first tip is to find out what kind of commitment you will have to make for each one of these and the cost per license.
Some companies make you buy a set amount of licenses upfront, say 100 which you have to pay for on a monthly basis, whether you are using them or not. You do not want to get stuck with 100 license committment that is costing you $2 per license per month, total cost to you of $200 per month.
Find out the limitations of each. How complicated are they to use. If this is the first time that you are going to be doing RMM, then you want a nice user friendly console. We were using ConnectWise, formly LabTech, this was an enterprise grade RMM. So many choices about how to configure them that you wouldn't use 1/4 of them for your clients.
Do they offer FREE training? ConnectWise didn't.
How is their support? Email only? Most likely.
I would definitely do some research and find out what other people who are actually using these titles are saying about them.
Keep it Simple Stupid KISS! If you will be working solely on small businesses, you really don't need a ton of bells and whistles.
You need a good remote connect package, You need a simple report generator that you don't need to know Crystal Reports for.
How do they handle Windows updates and 3rd party patching?

Hope this gets you started...
Avatar of Mike Schrock
I just underwent the same situation with the organization I work for. Datto or Kaseya is the way to go.
We went with Datto and have their PSA as well, very well integrated with out of the box ready solutions, including billing and a project management feature.
Datto support is really unmatched as well, we have been very happy with their product, support, and all around functionality.

Hope it helps.
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ASKER

Hi Richard , many thanks for your points, good food for thought here.

Hi Mike,  we are having our 2nd Datto demo today in fact and i am quite impressed so far. The downside at the moment is cost, as you also need to pay a £900 onboarding fee as well. That's quite painful when running your own business, however, if after that a lot of the services are out of the box than that's good. The Datto system you rolled out is for an Internal IT dept of which you are the operations manager? How has it changed the work flow pattern compared to before you had it? Interested to know the impact it had/
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Mike Schrock
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Mike - thank you very much for your valuable feedback, really helpful to have someone'e first hand experience. So far, Datto is in the lead for us.

Cheers
D
Awesome to hear! There will be no disappointment.