ipsec ike error 65535

hi i am seeking help with connecting to ipsec vpn
my vpn was working until i upgraded my macbook to High Sierra 10.13.14
now when i try to VPN i get this error "An unexpected error occurred, Try reconnecting if the problem continues verify the setting and contact your administrator"
i checked the ppp.log and the last date was May 8th with an error IPSec connection failed <IKE Error 65535 ()xFFFF) Unknown error>

nothing really is showing up in system.log when i try to connect to vpn


i have other MacBooks in my environment and they can connect via VPN, i reset the PR RAM and tried testing in verbose mode but stll same result

any help would be great-fully appreciated
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IT GuyAsked:
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bbaoIT ConsultantCommented:
what kind of VPN is it?  a commercial VPN with the servers are located overseas?

did you simply try removing the existing VPN connection (which was created using an macOS version older than HS) and recreate it again using the same parameters?
IT GuyAuthor Commented:
its a VPN that connects to our FW in Boston, we are in NYC

i did try to remove and re-add but it did not work, the VPN works off a certificate which i added in to keychain and added "always trust " permissions
bbaoIT ConsultantCommented:
tried enabling logging as shown below?

Screen-Shot-2019-05-22-at-00.29.27.png
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IT GuyAuthor Commented:
i am using cisco ipsec so i don't have those specific options
bbaoIT ConsultantCommented:
cisco ipsec

do you mean Cisco AnyConnect VPN?
IT GuyAuthor Commented:
i am using the built in version of Cisco Screen-Shot-2019-05-21-at-3.16.56-PM.png
bbaoIT ConsultantCommented:
i see. please open Console from Spotlight or Launch Pad and choose:

* your computer name from the left pane
* All Messages on the top status bar
* system.log from the left pane

then connect VPN while keep watching this log. do you see it logs anything for your VPN connection?

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IT GuyAuthor Commented:
this has turned out to be a certificate issue - we download the ASA FW cert and added to the macbooks and it worked
bbaoIT ConsultantCommented:
thanks for the update.
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