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Avatar of akkineni prasanna
akkineni prasanna

asked on

Need to resolve intermittent ASP 500 server error

Need a detailed analysis of this thread. Please find the attached dump report.

Thread 17 - System ID 1040

Entry point   msvcrt!_endthreadex+6f
Create time   5/16/2019 5:10:12 PM
Time spent in user mode   0 Days 00:00:00.437
Time spent in kernel mode   0 Days 00:00:00.031

This thread is processing a client request and is/are not fully resolved. Further analysis of these threads is recommended in order to determine what may be blocking the request(s).

Call Stack
user32!NtUserMessageCall+15 
user32!SendMessageW+7f 
ole32!CDllHost::GetApartmentToken+20b 
ole32!DoSTApartmentCreate+12 
ole32!CClassCache::GetActivatorFromDllHost+a3 
ole32!CClassCache::GetOrCreateApartment+20 
ole32!FindOrCreateApartment+47 
ole32!CProcessActivator::GetApartmentActivator+d8 
ole32!CProcessActivator::CCICallback+17 
ole32!CProcessActivator::AttemptActivation+2c 
ole32!CProcessActivator::ActivateByContext+4f 
ole32!CProcessActivator::CreateInstance+49 
ole32!ActivationPropertiesIn::DelegateCreateInstance+108 
ole32!CClientContextActivator::CreateInstance+b0 
ole32!ActivationPropertiesIn::DelegateCreateInstance+108 
ole32!ICoCreateInstanceEx+456 
ole32!CComActivator::DoCreateInstance+d9 
ole32!CoCreateInstanceEx+75 
msvbvm60!_vbaBoolErrVar+29ea 
msvbvm60!_vbaNew+21 
bwUAV5!DllCanUnloadNow+55d4 
oleaut32!DispCallFunc+165 
msvbvm60!_vbaAptOffset+68b 
msvbvm60!BASIC_CLASS_Invoke+65 
vbscript!IDispatchInvoke2+b2 
vbscript!IDispatchInvoke+59 
vbscript!InvokeDispatch+13c 
vbscript!InvokeByName+43 
vbscript!CScriptRuntime::RunNoEH+234a 
vbscript!CScriptRuntime::Run+64 
vbscript!CScriptEntryPoint::Call+51 
vbscript!CSession::Execute+c8 
vbscript!NameTbl::InvokeEx+50a 
vbscript!LocalsNameTbl::Invoke+56 
asp!CActiveScriptEngine::TryCall+72 
asp!CActiveScriptEngine::Call+e7 
asp!CallScriptFunctionOfEngine+3e 
asp!CallScriptFunction+22 
asp!ExecuteGlobal+1f0 
asp!Execute+b5 
asp!CHitObj::ViperAsyncCallback+3fc 
asp!CViperAsyncRequest::OnCall+6a 
comsvcs!CSTAActivityWork::STAActivityWorkHelper+32 
ole32!EnterForCallback+f4 
ole32!SwitchForCallback+1a8 
ole32!PerformCallback+a3 
ole32!CObjectContext::InternalContextCallback+15b 
ole32!CObjectContext::DoCallback+1c 
comsvcs!CSTAActivityWork::DoWork+12f 
comsvcs!CSTAThread::DoWork+18 
comsvcs!CSTAThread::ProcessQueueWork+37 
comsvcs!CSTAThread::WorkerLoop+135 
msvcrt!_endthreadex+44 
msvcrt!_endthreadex+ce 
kernel32!BaseThreadInitThunk+e 
ntdll!__RtlUserThreadStart+70 
ntdll!_RtlUserThreadStart+1b 

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ASP request executing on thread   17
GET request for   /thinclient/f1_header.asp

Request alive for   01:39:16

QueryString   docid=3DD280CB860E401C83E09A00B74B3959&actionid=080440800605409008046060

Request mapped to   D:\app\basware\IP\Web\ThinClient\web\f1_header.asp

ASP Application   /LM/W3SVC/1/ROOT/THINCLIENT

ASP Template   D:\APP\BASWARE\IP\WEB\THINCLIENT\WEB\F1_HEADER.ASP


Script call stack for thread 17

Function Scope
  Line Of Code
  Source File
  Line Number
Application_OnStart   Application("BWUALangString")=objBWUA.GetLangStrings()   D:\APP\BASWARE\IP\WEB\THINCLIENT\WEB\INCLUDES\CONSTANTS.ASP   261
Avatar of Big Monty
Big Monty
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what does objBWUA.GetLangStrings()  do?
Avatar of akkineni prasanna
akkineni prasanna

ASKER

Hi Monty,

Thanks for your time. Not sure, what it is?
not sure, see where the variable objBWUA is declared and instatiated. I'm guessing it's some kind of 3rd party com object or something.
okay. is that is the reason of blocking? why the remaining threads are waiting on this thread? mean all are waiting for critical section... can you please go through full dump which i have atatched to the question and help me out?
nothing in the call stack really tells me anything. if the error you get is pointing to

Application("BWUALangString")=objBWUA.GetLangStrings()

then that's where I would start the troubleshooting.

You've given no details about the app, or provided any code, except for one line. I will help you troubleshoot if I can, I will not do it for you.
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