Ecommerce Data not flowing to Analytics

Robert Granlund
Robert Granlund used Ask the Experts™
on
I'm looking into an issue regarding ecommerce data no longer flowing to Analytics.  I'm not really sure what the issue is but am wondering if an Expert can tell by the markup?
https://filingassistllc(DOT)com
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
1) Test with both Ad Blocker on + off.

Tip: Almost any Ad Blocker enabled will block analytics from working.

2) Disable all Ad Blockers + fix all your tag problems.

Note: You're calling Google Analytics files twice.

Many times Google will block all analytics on any page making duplicate analytics code calls.

Since you're using WordPress + duplicate analytics code calls seem to be occurring on every page, you'll likely see all analytics data stop at whatever point this problem was introduced into your site.

Tip: Google use to allow this. Google seems to have quietly (no announcement) started blocking this recently (at least in some cases).

3) Use Chrome + Google Tag Assistant to debug + fix all tag problems.

If you're interested in analytics working correctly... all the time...

Fix any Tag Assistant errors as you notice them.

4) Also likely good to consider installing one of the many WordPress plugins which block content rendering with a message, till visitors disable Ad Blockers for your site.

This is required, if analytics data is required to be captured.
Most Valuable Expert 2018
Distinguished Expert 2018

Commented:
You've got a couple of Javascript error showing in the console.

jQuery is not defined
Wrong mime type for the Analytics code

You page code looks like it's minified so I can't give you specific line numbers.

Author

Commented:
@chris & David.  Can you have a quick look again to see if that has fixed what might be wrong?

Thank you in advance.
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Most Valuable Expert 2018
Distinguished Expert 2018

Commented:
Looks like the JS issues are resolved - still a lot of errors regarding CSS, but they shouldn't effect Analytics tracking.
Fractional CTO
Distinguished Expert 2018
Commented:
Same 2x problems exist.

I've attached a short video showing how you can do this type of debugging on sites in the future, rather than waiting for help.
2019-05-24-site-review.mp4

Author

Commented:
@dave.... That was very helpful.  I figured out what the issue was.  There is a setting and one too many boxes were checked.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Glad you figured it out!

It's usually the simple things that cause massive headaches.

Author

Commented:
There is a setting in Woo under integration.  If you enable standard tracking AND advanced tracking it will cause this, if it is combined with another ecom tracking plugin.  The interesting piece is that it did not happen all at once.  The 2 plugins had been working fine and passing data 100%.  then it just stopped. I also reverted the plugins to former states thinking it was an update but it does not seem like it.  I use the tag manager plugin and forgot about it.

Thanks again for the help.

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