Why Can't I Log In to My Gmail Account?

RadioGeorge
RadioGeorge used Ask the Experts™
on
I can't log in to my Gmail account.

I've had a Gmail account for quite some time now, and have never had any problems logging in.

Yesterday, I typed in "gmail" into my Chrome browser (which I have done many times before) and was taken to the page that had he headline "Add Gmail to Your Google  account." The box on the right says "Choose Your Gmail address," and if I enter the one I've been using, up pops "That username is taken. Try another."

Now, maybe my search skills are diminishing, but I can't find another page that will let me access my Gmail account.

What am I doing wrong, or what the heck is going on here?
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Try using a different browser such as IE, Edge, or Firefox to see if you can login. If not, follow the troubleshooter steps:
https://support.google.com/accounts/troubleshooter/2402620?hl=en
David FavorFractional CTO
Distinguished Expert 2018

Commented:
If you're trying to login to an existing Gmail account, visit https://gmail.com, then do a normal login with your exiting user/pass.

If you see "Choose Your Gmail address" you're the wrong place.

This message is prompting you to start the process of setting up a new email address... which will give you... this username is already taken... because the username is already taken... by you...
RadioGeorgeOwner/Programmer

Author

Commented:
The page you specify takes me to the problem page. It displays my earthlink email address and my phone number--but I can't log in.

Now what?
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Robert RComputer Service Technician

Commented:
you may need to reset your password, or get Google to send the password reset to your earthlink email address.
HelpDesk Technician
Distinguished Expert 2018
Commented:
Hi RadioGeorge,

When you open Chrome are you logged into your Google account, but you don't have access to your Gmail email account?

Try going to https://gmail.com in an incognito window (You can open one by pressing ctrl+shift+N) and logging into your Google account from there.
RadioGeorgeOwner/Programmer

Author

Commented:
Martin, BINGO! You called the shot on this one! Fast and easy. I do appreciate the other experts' suggestions. It's always good to have several ideas to explore when in search of a solution that seems to be just out of reach.
Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
Glad to have helped!

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