Blackberry Q20 slowing down

Say, what can I do to speed up the Blackberry Q20 ? It's got much slower now with all the Apps installed on it. I have tried uninstalling as many Apps as I can. There is still plenty of free storage space on the phone and the SD card. Memory usage fluctuates between normal and moderate. Please advise.
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Michael ElliottHelpDesk TechnicianCommented:
Hi Shaunwingin,

If the device only began to slowdown once you installed the apps, and then remained slow once you uninstalled them, you may want to factory reset your device as these apps may have created sizable caches, hogging your storage.

Make sure that you do not have any apps running idly, or in the background.

If your device has been slow for a while, it may just be because of usage and normal wear and tear. Over time the battery and processor will be less and less efficient. The Blackberry Q20 has been out of production for 3 years and was born in 2014. It may simply be time for an upgrade.
Jackie Man IT ManagerCommented:
It is a known issue and there is no fix as the problems are caused by apps with the Blackberry OS.

Blackberry is no longer a dedicated phone manufacturer and Blackberry World App store eased the development long ago as there are just not enough users and the developers who write your apps no longer maintain them as only free apps are listed in Blackberry World App store. Finally, Blackberry World will come to the end by 31 December 2019.

It is the same case for Nokia phones running Windows OS. Microsoft is a better firm as Microsoft is admitting smartphone defeat and is now officially urging any remaining Windows 10 Mobile users to switch to an iOS or Android device instead. Actually, old Blackberry phones are obsolete long long ago and users do not want to use them as they are pretty slow in performamnce when you compare Blackberry with a cheap Android phone.

What you can do?

Review your apps one by one and check the last update date of your app and the reviews from users.

Based on the above, remove all those apps which are outdated and having bad reviews.

Apart from the above, get a new Blackberry which can run Android apps.
shaunwinginAuthor Commented:
The model is also known as Blackberry Classic. It runs full Android OS with periodic updates.

Michael Elliott I definitely don't want to factory reset. Please advise what I can do to check cash that can be deleted.

Also can anyone recommend any tune up apps?

Tx Shaun
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Jackie Man IT ManagerCommented:
Blackberry Classic is not running Android OS.

Its OS is BlackBerry OS 10.3.1, upgradable to 10.3.2.

The Android OS is not there. What you see is a cracked, unofficial and outdated Google Play Store only.

Finally, there is no such app which is a tune up app. You need to review the app one by one.
shaunwinginAuthor Commented:
Under about phone the model is BBB100-2
Running Android 8.1.0

I assumed its BB Classic but apologies I recall now its a BB Key One
Martin NguyenHelpDesk TechnicianCommented:
Like Jackie Man mentioned, there are no tune up apps for Android that don't just add overhead to the OS.

I would uninstall any apps you aren't using and restart your phone.

Then I would check to see what apps are running/using a lot of battery by running in the background. If possible change the settings on those apps so they don't run in the background if you don't need them.

Last resort would be to back up your phone, do a factory reset and do not install all your apps when you restore from back up. Elect to install apps individually so you can only install what you need to see how your performance goes.
Jackie Man IT ManagerCommented:
BB Keyone has only 3GB RAM. Your symptom suggests that your BB is running out of RAM. Try the following.

The best thing I ever did was go to Settings > Apps and disable any app that I don't use, especially pre-installed ones. I never use up my RAM now, and I can do what I want.


Before Memory Optimization
After Memory Optimization
The above screenshots are taken from my SAMSUNG S7 Edge which has 4GB RAM (i.e  memory). For normal user, 3GB RAM is really not enough and I do not think Blackberry has made it easy to optimize memory usage unless you disable some bundled app that you do not use.

Finally, do not mix up the usage of internal storage against memory usage. Internal storage can be reduced by uninstalling apps but there is not much gain in performance unless your phone is running out of internal storage.

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