i think this windows update crashed my computers KB4494440

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i think this windows update crashed my computers KB4494440

i have mostly Lenovo laptops and dell computers, when i checked after pushing this update , the update failed but the laptops still keep crashing

errors coming from FLTMGR.SYS, restore computers are also failing


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Screen-Shot-2019-05-30-at-10.53.44-A.png
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Ashvin AshokTeam Manager - IT

Commented:
This means that this driver allows the direct access to the internal hardware from the CPU itself. For those who are curious, fltmgr.sys is located in C:\Windows\System32\drivers.

Run " sfc/scannow " and run " chkdsk c: /f /r " to check and repair disk errors on your C drive

Author

Commented:
ok running this now to test - after will see if it crashes again, i had to reset 2 laptops because i could't figure out how to remove the update, it did not show that the update was installed on the computer
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
In addition to all the above, be sure to update BIOS (Lenovo DOES have BIOS updates), Chipset and all other drives (Lenovo System Update and replicate the idea on Dell).  

Restart and try updating again.
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Author

Commented:
yes i did all the system updates with the lenovo software and dell also - it was crashing during the updates hahaha
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Then there may be some legacy software conflicting ?  Possibility to consider.

Open cmd.exe with Run as Administrator and run:

1. SFC /SCANNOW.  Allow it to complete.
2. dism.exe  /online  /cleanup-image   /restorehealth

Once all is complete, restart and test.
Top Expert 2013

Commented:
any errors in device manager?  if so uninstall the problem device, and reinstall with latest driver
check also for dmp files in windows\minidumps - post it here for more info

Author

Commented:
no errors on device manager - some laptops was running well for almost 3 yrs until this update

i added a snapshot of the minidump in my origional question

running sfc /scannow and chkdsk did not work - laptops and PC's still rebooting

any other tips i can try?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This update KB4494440 is for OS Build 14393.2969
https://support.microsoft.com/en-ca/help/4494440/windows-10-update-kb4494440

That is version 1607 which is long out of date unless LTSB

running sfc /scannow and chkdsk did not work -

Assuming you can get the machines to run even briefly, try a Windows 10 Repair Install and see if it will update

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally.

Author

Commented:
here is the bluescreen
IMG_3951.JPG
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
How many machines do this?  

In most of the cases I have seen with this blue screen error, the computer needs to be re-imaged.

Author

Commented:
22 of my computers, both Lenovo laptops and Dell workstations
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try the fixes noted in this article below
https://windowsreport.com/bsod-kernel-auto-boost-lock-acquisition-with-raised-irql/

The error still points to drivers.
Top Expert 2013

Commented:
why not post the dmp file ?  usually it has more info on the problem
and the screenshot - where does that come from?

Author

Commented:
sure - here is the minidump file

this is the bluescreen error i got from one of my lenovo laptops experiencing the issue

052919-89625-01.dmp
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The error (0x192) indicates the error I posted above.

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x192--kernel-auto-boost-lock-acquisition-with-raised-irql

There is a Troubleshoot Blue Screen link in the article.
Top Expert 2013

Commented:
i get a faulting  farflt.sys problem - related to mbam
try uninstalling that and test again

Author

Commented:
what exactly should i uninstall > i looked for the windows update but it failed on the laptops/pc's so nothing to remove there

is there something else i can uninstall
Top Expert 2013

Commented:
that = mbam

Author

Commented:
so refreshing the computers stopped the crashing - thanks for all your help
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I was happy to help you

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