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Corcent

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Screen goes black and needs power cycling constantly

We have a client that the logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. When it doesn't respond nor by pressing ESC we have to restart the computer by using the power switch.

Even so, pressing ESC, all monitors go black and the mouse starts spinning and lasts until we power cycle.

Is this a sign of a failed/failing HDD?
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John
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Also, be sure you have a backup in case it is the drive.
Avatar of Harjit Dhaliwal
It could be related to the graphic card. Check and update the video drivers and see if that helps.
does it still boot up? - post the PC model
if so - check for errors in event viewer and device manager - you can post screenshots here to show info
could be related to anything so we're just guessing.
Take a note of the time it occurs and take a look in the event logs after its been rebooted.
You should at least be able to get an idea whats its doing (or attempting to do) at the time it effectively hangs.
system & application logs are the best place to start.
This can also happen when the resources of the machine are over-utilized, causing the logon attempt to fail.
Perhaps check what is running in the background on that machine and kill non-essential services for troubleshooting.

If it were a failing HDD you'd probably have other issues such as BSODs, and total lockups- not a spinning cursor. Still run the afore-mentioned tests in case it is a bad sector where the boot files reside or bad RAM. One thing to check is the HDD LED on the machine while this is happening- if solid it means the drive is 100% under load for some reason which lends itself to my first sentence above.. If no activity the drive isn't even being referenced which would also cause the symptoms. At that point I'd look at other hardware or O/S corruption.
Corcent how is it going?  plse give us some feedback
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Corcent

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It ended up being the bios needing updated. Thank You
then give John credit plse, he suggested that