How to update Crystal Reports Do I use Patches, Service Packs and critical updates in Crystal Reports or install full version?

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As you can see from my image I am trying to simply update crystal reports I currently have service pack 5 version The current service pack is 7 and I need to get this license updated. The purchase was made last year August 2018 so I assume I should be able to get the Patch or service pack etc. without any kind of issue or need have purchase.
Crystal VersionWhen I went to the Check Updates in the Crystal Reports Startup Tab I was surprised to see all the updates packages and patches.
Check Updates areaI was surprised to go to the SAP portal and see how to do an update if that is the only way or correct way? Years ago it was very simple to click check updates and crystal just handled it for you now it looks like I'm faced with over 40 updates and service packs…..or am I?

From what I can tell this link shows me some things I can do.
Looks like a Modify or Repair might work?

Do I need to just download the latest version and install it so I will have two side by side copies or do I have to go through 40 patches updates SP's etc?
Problem 1 is I just want updates not upgrades. Purchase was made Aug 2018 so I assume updates are possible not upgrades.
Problem 2 hard to get hold of the license Product key when Owner is on 10 day vacation out of country.
So can anyone tell me how to update Crystal Reports with service packs, patches critical updates and …whatever it needs?
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Senior Consultant
Most Valuable Expert 2011
Top Expert 2013
You probably want to use the Support Packs (SPs).

ON the screen where you found the patches change the Software Type to Support Pack and choose the latest.  You will only need that

RUA Volunteer2?Tableau Trainer & Consultant Sales Exec.


I have one more part to this question that just dawned on my little 300 cc brain which is... If I install the SP7 (which shows 32 bit)  knowing I am installing it to a Win Server 2016 machine 64 bit. Will the SP7 not break the current Crystal Reports install if updated OR
since the machine is working with Crystal Reports installed correctly for the 64 bit machine will the update install over not wrecking my whole setup here.  My fear is that I will get my work done and start the update the boss calls back and says I need a report today or a correction today since that is usually how I get myself in trouble and waste a whole weekend trying to fix something myself.

Thank you very much for your support.
Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013
CR 2016 is still a 32-bit application.  They have not updated it to 64-bit.  You still need to use the 32-bit database drivers with it.

RUA Volunteer2?Tableau Trainer & Consultant Sales Exec.


This link will help those that may have trouble installing. I got this Suppressed Reboot Error and had to access the Registry Key (after a backup of Regedit file) This link corrected the problem.

A few fixes for updating
Some of the minor “dumb” things that can be fixed in seconds to complete your task are :

Always execute the patch or service pack with Administrator rights otherwise you will get the misleading “Ports … must be opened”.  At first you think the AntiVirus or Firewall are using the ports but the error is very misleading.
After you start the update the next possible problem could be the “suppressed reboot” error thus failing the update.  This is another misleading problem and this could be left over from any previous problems with executing the update.  Following the steps below to solve this issue
The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry. For information on how to edit the registry key, view the ‘Changing Keys And Values’ online Help topic in the Registry Editor (Regedit.exe).

Click Start > Run. The Run Dialogue box appears.
Type “regedit” in the Open field. Click OK. The Registry Editor appears.
Navigate to \HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\
Double click on the PendingFileRenameOperations
Delete the content of this value
Click OK > Yes > OK
Launch the installer and no reboot is required
So this resolves installing any Crystal Reports 2016 update/patch/service pack.

Thank you for all your help.

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