Friend has an HP 1310 PSC. At one time he was having printer issues so we installed it again and in his printer and devices there is a 1310 and a 1310 (copy 1). He kept saying he could only print from Word and not from an email, etc. After a closer look some of the print jobs are being sent to the default and some are not. Why not?
I assume this can be resolved by deleting copy 1 but he is reluctant to do that.